[GNC] Help!
Ken Pyzik
pyz01 at outlook.com
Thu Dec 25 00:42:32 EST 2025
Nancy -- I just performed two tests on a newer laptop I have and an
older desktop. Both run Windows 11 - one with only windows security on
it and the other with Malwarebytes. Both machines had GnuCash 5.14
install with no problems. This is not a bug in the installer -- it is
something unique to your machine setup -- anti-virus - or something that
is blocking Gnucash from completing the installation or installing that
one file you need to access the program.
Please don't give up -- the answer is there -- it just may take a little
to find out what is blocking you.
Ken
------ Original Message ------
>From "Nancy Moore" <nmoor02 at gmail.com>
To "Ken Pyzik" <pyz01 at outlook.com>
Cc "gnucash-user at lists.gnucash.org" <gnucash-user at lists.gnucash.org>
Date 12/24/2025 9:01:41 PM
Subject Re: Re[6]: [GNC] Help!
> ProgramFiles(x86)\gnucash\bin\libicuin76.dll does not exist.
>ProgramFiles(x86)\gnucash\bin\ goes from libicudt76.dll to
>libicuut76,dll. There is nothing named libicuin found anywhere on my
>machine
>
>I have been deleting the gnucash folder and all its contents from
>ProgramFiles(x86) before trying any recent installations.
>
>I no longer have any installation files for anything other than 5.13
>and 5.14.
>
>This is my personal desktop machine. No anti-virus product
>installed--I used to have Avast (free version) but it's nowhere to be
>found now, so I'm installing it now.
>
>No new hardware or software installed that I can remember except
>gnucash 5.14 and just now Avast.
>
>How can I get a copy of libicuin76.dll ???
>
>On Wed, Dec 24, 2025 at 9:12 PM Ken Pyzik <pyz01 at outlook.com> wrote:
>>Nancy -- just now I did a search in windows 11 to see where the
>>libicuin76.dll file resides. It resides in the folder called BIN,
>>which is in a the guncash folder in the ProgramFiles (x86) folder.
>>
>>This is the full path: ProgramFiles(x86)\gnucash\bin\libicuin76.dll
>>
>>That is where the file is. So for some reason - you either do not
>>have the file in the correct place OR you are not being able to access
>>that files once gnucash has installed it.
>>
>>So -- first -- make sure that file is there. In your current setup --
>>whether 5.13 or 5.14 -- make sure the file is actually there - that
>>you can see it! Second, if you can see it, do a right click and look
>>at the properties and make sure it is not read only (the file itself)
>>
>>Finally if you can see it and it is not read only, then provided you
>>do not have any kind of mismatch (i.e., the 5.13 version vs. the 5.14
>>version) you should be ok.
>>
>>Here is the bottom line. After you de-install, and BEFORE you
>>re-install, make sure the the above path
>>ProgramFiles(x86)\gnucash\bin is also gone. If it is not, then you
>>are just beating a dead horse because this is the crux of the issue.
>>
>>Key -- deinstall the program completely -- like you never had it.
>>Make sure the gnucash folder in the Program Files (x86) folder (and
>>all the subfolders under it - included BIN) are gone or named
>>differently. Now install the program just like a brand new program
>>like you never had it before.
>>
>>If after this you are still receiving the error -- then yours is a
>>very unique situation that will need the developers help. Up until
>>now -- anyone who has had this issue has had it fixed by removing the
>>gnucash folder (and all its contents) from Program Files (x86) folder
>>and re-installing the program.
>>
>>Last bit of advice. This "installation/de-installation bug" seemed to
>>pop-up in version 5.13 installer/de-installer. Worse case scenario -
>>you can always try to go back to version 5.12 and see if that will
>>load for you. At some point, something has got to give. 5.12 worked
>>on your machine and so did 5.13. I first heard of this problem in
>>5.13. If you keep removing the gnucash folder on installations that
>>are not working -- at some point you should be matching and the
>>program should be working. If you cannot get to a stable state --
>>please continue to post your messages and others can chime in to see
>>if they can help as well.
>>
>>Best of luck -- I really do think it is not a bug in the program
>>-because many Windows users are not having this issue. I do believe
>>it has to do with how the program is getting installed/de-installed on
>>your computer.
>>
>>Ken
>>
>>PS -- if you continue to have problems - please give some specifics of
>>your situation. Is this a desktop or laptop? Is it your personal
>>machine or a networked company machine? Have you had any recent
>>hardware or software changes that would affect how programs get
>>installed on your computer? Do you have an anti-virus product
>>installed - and could it be interfering somehow? (As an aside - I
>>recently had a power blip that caused my version of Libre Office to be
>>write-protected and I could only open files as read only. Turns out
>>the power spike cause Malwarebytes to black list Libre Office. I
>>tried everything to get it to work until finally I went into
>>Malwarebytes and saw that it had protection on (meaning is distrusted
>>the program) on Libre Office. I took that protection off and viola!
>>Libre Office was working fine again). Could anti-virus be getting in
>>the way here? Just some thoughts for you to think about.
>>
>>
>>
>>
>>------ Original Message ------
>>From "Nancy Moore" <nmoor02 at gmail.com>
>>To "Ken Pyzik" <pyz01 at outlook.com>
>>Cc "gnucash-user at lists.gnucash.org" <gnucash-user at lists.gnucash.org>
>>Date 12/24/2025 6:28:57 PM
>>Subject Re: Re[4]: [GNC] Help!
>>
>>> I tried reinstalling 5.13 (which had been working before I
>>>downloaded and installed 5.14).
>>>
>>>Just like when I've installed 5.14 recently, when I install 5.3, it
>>>installs without any error messages but when I try to run it, I get
>>>the error message "The code execution cannot proceed because
>>>libicuin76.dll was not found. Reinstalling the program may fix this
>>>Problem". But when I reinstall it, I get the same error message.
>>>
>>>Help!!
>>>
>>>
>>>On Wed, Dec 24, 2025 at 7:58 PM Ken Pyzik <pyz01 at outlook.com> wrote:
>>>>Nancy -- just so you know, your data files are safe. They are in a
>>>>different location that the program files (x86) folder. If you
>>>>continue to have issues, my recommendation would be re-install
>>>>version 5.13 and start from the beginning again. Obviously, version
>>>>5.13 was working - so logically, if you re-install the last working
>>>>version (5.13) it should work again. Now, if you go to re-install
>>>>it and you still have a problem, then you definitely have a mismatch
>>>>of some kind with the underlying .dll files.
>>>>
>>>>So do this -- try re-installing version 5.13 and get back to a
>>>>working state. Make sure to remove the gnucash folder that is
>>>>inside the program files (x86) folder. Make sure to either rename
>>>>it or remove the folder completely.
>>>>
>>>>If you get version 5.13 to work - you are back to where you started
>>>>before you tried to upgrade. You can stay in this state for as long
>>>>as you want - -you do not need to go to 5.14 and you will be fine.
>>>>If you still want to go to 5.14 -- then I would de-install version
>>>>5.13, and then again go and make sure you remove that gnucash folder
>>>>in the program files (x86) folder. This should work - but if it
>>>>still does not work, you will always know that you can go back to
>>>>the 5.13 version that was working for you.
>>>>
>>>>Make sure to report this situation - whichever way you go -- to the
>>>>users group so that other can chime in if they have had the same
>>>>issue and now may have a workaround to get it to work.
>>>>
>>>>Just so you know -- FYI -- this is something related to specific
>>>>instances of Windows 11 - because I have the latest version of
>>>>Window 11 and have never had this issue at all.
>>>>
>>>>Ken
>>>>
>>>>------ Original Message ------
>>>>From "Nancy Moore" <nmoor02 at gmail.com>
>>>>To "Ken Pyzik" <pyz01 at outlook.com>
>>>>Cc "gnucash-user at lists.gnucash.org" <gnucash-user at lists.gnucash.org>
>>>>Date 12/24/2025 3:45:18 PM
>>>>Subject Re: Re[2]: [GNC] Help!
>>>>
>>>>>Several times since getting your reply I have tried deleting
>>>>>gnucash in Program Files (x86). When I install 5.14, it installs
>>>>>without any error messages but when I try to run it, I get the
>>>>>error message "The code execution cannot proceed because
>>>>>libicuin76.dll was not found. Reinstalling the program may fix
>>>>>this Problem". But when I reinstall it, I get the same error
>>>>>message.
>>>>>
>>>>>How do I gain access to my data files??
>>>>>
>>>>>Please help!!
>>>>>
>>>>>On Tue, Dec 23, 2025 at 12:22 AM Ken Pyzik <pyz01 at outlook.com>
>>>>>wrote:
>>>>>>
>>>>>>Copying the list.
>>>>>>
>>>>>>------ Original Message ------
>>>>>>From "Ken Pyzik" <pyz01 at outlook.com>
>>>>>>To "Nancy Moore" <nmoor02 at gmail.com>
>>>>>>Date 12/22/2025 10:21:03 PM
>>>>>>Subject Re: [GNC] Help!
>>>>>>
>>>>>> >Nancy -- this has been a documented issue for some windows users.
>>>>>> It has to do with the left over folder contained in the program
>>>>>>files(x86) folder. After you uninstall GNUcash - I believe all
>>>>>>you need to do it remove the Gnucash folder that is located in the
>>>>>>program files(x86) folder. By removing the folder and then
>>>>>>re-installing the program, it will work seamlessly.
>>>>>> >
>>>>>> >Double check previous messages about this in the list to make
>>>>>>sure I am correct -- but I am pretty sure this is the solution. I
>>>>>>have Windows 11 and have never run into this issue -- but others
>>>>>>on Windows have.
>>>>>> >
>>>>>> >Ken
>>>>>> >
>>>>>> >
>>>>>> >------ Original Message ------
>>>>>> >From "Nancy Moore" <nmoor02 at gmail.com>
>>>>>> >To gnucash-user at gnucash.org
>>>>>> >Date 12/22/2025 7:11:54 PM
>>>>>> >Subject [GNC] Help!
>>>>>> >
>>>>>> >> Today I received an email announcing a new version of gnucash
>>>>>>(5.14) to
>>>>>> >>download, which I did and installed.
>>>>>> >>
>>>>>> >> When I tried to run it I got 2 error messages:
>>>>>> >>First: "The procedure entry point clock_gettime32 could not be
>>>>>>located in
>>>>>> >>the dynamic link library C:\Program Files
>>>>>>(x86)\gnucash\bin\libstdc++-6.dll"
>>>>>> >>Second: "The code execution cannot proceed because
>>>>>>libicuin76.dll was not
>>>>>> >>found. Reinstalling the program may fix this Problem"
>>>>>> >>
>>>>>> >>I reinstalled the downloaded file, but got the same error
>>>>>>messages.
>>>>>> >>
>>>>>> >>I then reinstalled version 5.13, for which I still had the
>>>>>>downloaded file
>>>>>> >>(and which had worked fine until I installed 5.13), and again
>>>>>>got (only)
>>>>>> >>the Second message described above.
>>>>>> >>
>>>>>> >>How do I regain access to the gnucash program to update my
>>>>>>file??
>>>>>> >>_______________________________________________
>>>>>> >>gnucash-user mailing list
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