[GNC] Help!

[Sherlock]

Nancy,

By default, Windows will enable Microsoft Defender Antivirus:

https://learn.microsoft.com/en-us/defender-endpoint/restore-quarantined-files-microsoft-defender-antivirus

Regards,

Sherlock


On 12/24/25 9:01 PM, Nancy Moore wrote:
>   ProgramFiles(x86)\gnucash\bin\libicuin76.dll does not exist.
>   ProgramFiles(x86)\gnucash\bin\     goes from libicudt76.dll to
> libicuut76,dll.   There is nothing named libicuin found anywhere on my
> machine
> 
> I have been deleting the gnucash folder and all its contents from
> ProgramFiles(x86) before trying any recent installations.
> 
> I no longer have any installation files for anything other than 5.13 and
> 5.14.
> 
> This is my personal desktop machine.  No anti-virus product installed--I
> used to have Avast (free version) but it's nowhere to be found now, so I'm
> installing it now.
> 
> No new hardware or software installed that I can remember except gnucash
> 5.14 and just now Avast.
> 
> How can I get a copy of libicuin76.dll ???
> 
> On Wed, Dec 24, 2025 at 9:12 PM Ken Pyzik <pyz01 at outlook.com> wrote:
> 
>> Nancy -- just now I did a search in windows 11 to see where the
>> libicuin76.dll file resides.  It resides in the folder called BIN, which is
>> in a the guncash folder in the ProgramFiles (x86) folder.
>>
>> This is the full path:  ProgramFiles(x86)\gnucash\bin\libicuin76.dll
>>
>> That is where the file is.  So for some reason - you either do not have
>> the file in the correct place OR you are not being able to access that
>> files once gnucash has installed it.
>>
>> So -- first -- make sure that file is there.  In your current setup --
>> whether 5.13 or 5.14 -- make sure the file is actually there - that you can
>> see it!  Second, if you can see it, do a right click and look at the
>> properties and make sure it is not read only (the file itself)
>>
>> Finally if you can see it and it is not read only, then provided you do
>> not have any kind of mismatch (i.e., the 5.13 version vs. the 5.14 version)
>> you should be ok.
>>
>> Here is the bottom line. After you de-install, and BEFORE you re-install,
>> make sure the the above path  ProgramFiles(x86)\gnucash\bin is also
>> gone.  If it is not, then you are just beating a dead horse because this is
>> the crux of the issue.
>>
>> Key -- deinstall the program completely -- like you never had it.  Make
>> sure the gnucash folder in the Program Files (x86) folder (and all the
>> subfolders under it - included BIN) are gone or named differently.  Now
>> install the program just like a brand new program like you never had it
>> before.
>>
>> If after this you are still receiving the error -- then yours is a very
>> unique situation that will need the developers help.  Up until now --
>> anyone who has had this issue has had it fixed by removing the gnucash
>> folder (and all its contents) from Program Files (x86) folder and
>> re-installing the program.
>>
>> Last bit of advice.  This "installation/de-installation bug" seemed to
>> pop-up in version 5.13 installer/de-installer.  Worse case scenario - you
>> can always try to go back to version 5.12 and see if that will load for
>> you.  At some point, something has got to give.  5.12 worked on your
>> machine and so did 5.13.  I first heard of this problem in 5.13.  If you
>> keep removing the gnucash folder on installations that are not working --
>> at some point you should be matching and the program should be working.  If
>> you cannot get to a stable state -- please continue to post your messages
>> and others can chime in to see if they can help as well.
>>
>> Best of luck -- I really do think it is not a bug in the program -because
>> many Windows users are not having this issue.  I do believe it has to do
>> with how the program is getting installed/de-installed on your computer.
>>
>> Ken
>>
>> PS -- if you continue to have problems - please give some specifics of
>> your situation.  Is this a desktop or laptop? Is it your personal machine
>> or a networked company machine?  Have you had any recent hardware or
>> software changes that would affect how programs get installed on your
>> computer?  Do you have an anti-virus product installed - and could it be
>> interfering somehow?  (As an aside - I recently had a power blip that
>> caused my version of Libre Office to be write-protected and I could only
>> open files as read only.  Turns out the power spike cause Malwarebytes to
>> black list Libre Office.  I tried everything to get it to work until
>> finally I went into Malwarebytes and saw that it had protection on (meaning
>> is distrusted the program) on Libre Office.  I took that protection off and
>> viola! Libre Office was working fine again).  Could anti-virus be getting
>> in the way here? Just some thoughts for you to think about.
>>
>>
>>
>>
>> ------ Original Message ------
>>  From "Nancy Moore" <nmoor02 at gmail.com>
>> To "Ken Pyzik" <pyz01 at outlook.com>
>> Cc "gnucash-user at lists.gnucash.org" <gnucash-user at lists.gnucash.org>
>> Date 12/24/2025 6:28:57 PM
>> Subject Re: Re[4]: [GNC] Help!
>>
>>   I tried reinstalling 5.13 (which had been working before I downloaded and
>> installed 5.14).
>>
>> Just like when I've installed 5.14 recently, when I install 5.3, it
>> installs without any error messages but when I try to run it, I get the
>> error message   "The code execution cannot proceed because libicuin76.dll
>> was not found.  Reinstalling the program may fix this Problem".  But when I
>> reinstall it, I get the same error message.
>>
>> Help!!
>>
>>
>> On Wed, Dec 24, 2025 at 7:58 PM Ken Pyzik <pyz01 at outlook.com> wrote:
>>
>>> Nancy -- just so you know, your data files are safe.  They are in a
>>> different location that the program files (x86) folder.  If you continue to
>>> have issues, my recommendation would be re-install version 5.13 and start
>>> from the beginning again.  Obviously, version 5.13 was working - so
>>> logically, if you re-install the last working version (5.13) it should work
>>> again.  Now, if you go to re-install it and you still have a problem, then
>>> you definitely have a mismatch of some kind with the underlying .dll
>>> files.
>>>
>>> So do this -- try re-installing version 5.13 and get back to a working
>>> state.  Make sure to remove the gnucash folder that is inside the program
>>> files (x86) folder.  Make sure to either rename it or remove the folder
>>> completely.
>>>
>>> If you get version 5.13 to work - you are back to where you started
>>> before you tried to upgrade.  You can stay in this state for as long as you
>>> want - -you do not need to go to 5.14 and you will be fine.  If you still
>>> want to go to 5.14  -- then I would de-install version 5.13, and then again
>>> go and make sure you remove that gnucash folder in the program files (x86)
>>> folder.  This should work - but if it still does not work, you will always
>>> know that you can go back to the 5.13 version that was working for you.
>>>
>>> Make sure to report this situation - whichever way you go -- to the users
>>> group so that other can chime in if they have had the same issue and now
>>> may have a workaround to get it to work.
>>>
>>> Just so you know -- FYI -- this is something related to specific
>>> instances of Windows 11 - because I have the latest version of Window 11
>>> and have never had this issue at all.
>>>
>>> Ken
>>>
>>> ------ Original Message ------
>>>  From "Nancy Moore" <nmoor02 at gmail.com>
>>> To "Ken Pyzik" <pyz01 at outlook.com>
>>> Cc "gnucash-user at lists.gnucash.org" <gnucash-user at lists.gnucash.org>
>>> Date 12/24/2025 3:45:18 PM
>>> Subject Re: Re[2]: [GNC] Help!
>>>
>>> Several times since getting your reply I have tried deleting gnucash in
>>> Program Files (x86).  When I install 5.14, it installs without any error
>>> messages but when I try to run it, I get the error message   "The code
>>> execution cannot proceed because libicuin76.dll was not found.
>>> Reinstalling the program may fix this Problem".  But when I reinstall it, I
>>> get the same error message.
>>>
>>> How do I gain access to my data files??
>>>
>>> Please help!!
>>>
>>> On Tue, Dec 23, 2025 at 12:22 AM Ken Pyzik <pyz01 at outlook.com> wrote:
>>>
>>>>
>>>> Copying the list.
>>>>
>>>> ------ Original Message ------
>>>>  From "Ken Pyzik" <pyz01 at outlook.com>
>>>> To "Nancy Moore" <nmoor02 at gmail.com>
>>>> Date 12/22/2025 10:21:03 PM
>>>> Subject Re: [GNC] Help!
>>>>
>>>>> Nancy -- this has been a documented issue for some windows users.  It
>>>> has to do with the left over folder contained in the program files(x86)
>>>> folder.  After you uninstall GNUcash - I believe all you need to do it
>>>> remove the Gnucash folder that is located in the program files(x86)
>>>> folder.  By removing the folder and then re-installing the program, it will
>>>> work seamlessly.
>>>>>
>>>>> Double check previous messages about this in the list to make sure I am
>>>> correct -- but I am pretty sure this is the solution.  I have Windows 11
>>>> and have never run into this issue -- but others on Windows have.
>>>>>
>>>>> Ken
>>>>>
>>>>>
>>>>> ------ Original Message ------
>>>> >From "Nancy Moore" <nmoor02 at gmail.com>
>>>>> To gnucash-user at gnucash.org
>>>>> Date 12/22/2025 7:11:54 PM
>>>>> Subject [GNC] Help!
>>>>>
>>>>>>   Today I received an email announcing a new version of gnucash (5.14)
>>>> to
>>>>>> download, which I did and installed.
>>>>>>
>>>>>>   When I tried to run it I got 2 error messages:
>>>>>> First: "The procedure entry point clock_gettime32 could not be located
>>>> in
>>>>>> the dynamic link library C:\Program Files
>>>> (x86)\gnucash\bin\libstdc++-6.dll"
>>>>>> Second:  "The code execution cannot proceed because libicuin76.dll was
>>>> not
>>>>>> found.  Reinstalling the program may fix this Problem"
>>>>>>
>>>>>> I reinstalled the downloaded file, but got the same error messages.
>>>>>>
>>>>>> I then reinstalled version 5.13, for which I still had the downloaded
>>>> file
>>>>>> (and which had worked fine until I installed 5.13), and again got
>>>> (only)
>>>>>> the Second message described above.
>>>>>>
>>>>>> How do I regain access to the gnucash program to update my file??
>>>>>> _______________________________________________