[GNC] Help!

[Nancy Moore]

 Under Settings>Window Security>Virus & Threat Protection>Security
Providers it shows

Avast Antivirus
Avast Antivirus is turned off

Microsoft Defender Antivirus
Microsoft Defender Antivirus is turned off

OpenText(TM) Core Endpoint Protection   ((TM) indicates a raised capital
small TM indicating trademark)
OpenText(TM) Core Endpoint Protection is turned on

The latter shows no way to turn it off.

Come to think of it, I did take my computer in for repair sometime in the
last few years (I was unable to logon--nothing happened when I tried).  The
place I took it to, across the street, got it running again, and I think
they may have installed that.  Unless you can suggest a suggestion today, I
may take it back there tomorrow and see what they can do to help (including
maybe installing 5.14).  After that I won't be home until January to try
and figure it out (and see whether they are able to fix it).

Thanks for your help.

Nancy



On Thu, Dec 25, 2025 at 2:51 PM Ken Pyzik <pyz01 at outlook.com> wrote:

> I have Malwarebytes and my GnuCash installed with no issues.  Other
> virus-protection software are being overly aggressive and flagging the
> open sources programs as viruses.  As long as you know that you are
> downloading from a  known sources (SourceForge) you should be OK to just
> disable Avast Premium and turn it back on after you install.
>
> Secondly, make sure to report the false positive to Avast.
>
> Ken
>
>
> ------ Original Message ------
> From "tresmont.eugene via gnucash-user" <gnucash-user at gnucash.org>
> To "R Losey" <rlosey at gmail.com>
> Cc "gnucash-user at lists.gnucash.org" <gnucash-user at lists.gnucash.org>;
> "Nancy Moore" <nmoor02 at gmail.com>
> Date 12/25/2025 11:00:13 AM
> Subject Re: [GNC] Help!
>
> >5.14 download withavast premium shows 3 trojans and immediately moves
> download to quarantine... Any information would be appreciated
> >
> >
> >Sent from Proton Mail for Android.
> >
> >-------- Original Message --------
> >On Thursday, 12/25/25 at 09:06 R Losey <rlosey at gmail.com> wrote:
> >You may not have any anti-virus installed, but what about Windows
> >Defender?  Could that be interfering with the installation?
> >
> >
> >On Wed, Dec 24, 2025 at 11:02 PM Nancy Moore <nmoor02 at gmail.com> wrote:
> >
> >>
> >>  This is my personal desktop machine.  No anti-virus product
> installed--I
> >>  used to have Avast (free version) but it's nowhere to be found now, so
> I'm
> >>  installing it now.
> >>
> >
> >--
> >_________________________________
> >Richard Losey
> >rlosey at gmail.com
> >Micah 6:8
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