[GNC] Help!

[Fred Bone]

On 25 December 2025 at 15:40, Nancy Moore said:

[...]
> OpenText(TM) Core Endpoint Protection   ((TM) indicates a raised capital
> small TM indicating trademark) OpenText(TM) Core Endpoint Protection is
> turned on
> 
> The latter shows no way to turn it off.

A little googling shows that this is what used to be called Webroot.

You appear to have a "business" version, which by design is centrally 
managed - i.e. by the IT support function within a business. The end user 
(you) has no control over such things as de-quarantining files.

https://cybersecurity.opentext.com/legacy/webroot/user-guides/

It appears you will need to find whoever installed it, which may be the 
repair shop you mentioned, and ask them to make the necessary adjustment.

HTH .. F