[GNC] Help!

[David H]

Hi Nancy,

It seems to be a cloud based system which includes a cloud based
management console - did they create an Opentext account for you to
logging and self manage it ?  if so you could try logging an and flagging
Gnucash or the particular dll as safe ?

Did you have Avast and Windows Defender running previously - if you disable
Endpoint Protection you will probably want to re-enable one of those to
give yourself some protection.  See Fred B's reply as well.

More details at -
https://cybersecurity.opentext.com/products/threat-detection/endpoint-protection/

Cheers David H.

[image: chrome_llAUqla0je.png]


On Fri, 26 Dec 2025 at 07:41, Nancy Moore <nmoor02 at gmail.com> wrote:

>  Under Settings>Window Security>Virus & Threat Protection>Security
> Providers it shows
>
> Avast Antivirus
> Avast Antivirus is turned off
>
> Microsoft Defender Antivirus
> Microsoft Defender Antivirus is turned off
>
> OpenText(TM) Core Endpoint Protection   ((TM) indicates a raised capital
> small TM indicating trademark)
> OpenText(TM) Core Endpoint Protection is turned on
>
> The latter shows no way to turn it off.
>
> Come to think of it, I did take my computer in for repair sometime in the
> last few years (I was unable to logon--nothing happened when I tried).  The
> place I took it to, across the street, got it running again, and I think
> they may have installed that.  Unless you can suggest a suggestion today, I
> may take it back there tomorrow and see what they can do to help (including
> maybe installing 5.14).  After that I won't be home until January to try
> and figure it out (and see whether they are able to fix it).
>
> Thanks for your help.
>
> Nancy
>
>
>
> On Thu, Dec 25, 2025 at 2:51 PM Ken Pyzik <pyz01 at outlook.com> wrote:
>
> > I have Malwarebytes and my GnuCash installed with no issues.  Other
> > virus-protection software are being overly aggressive and flagging the
> > open sources programs as viruses.  As long as you know that you are
> > downloading from a  known sources (SourceForge) you should be OK to just
> > disable Avast Premium and turn it back on after you install.
> >
> > Secondly, make sure to report the false positive to Avast.
> >
> > Ken
> >
> >
> > ------ Original Message ------
> > From "tresmont.eugene via gnucash-user" <gnucash-user at gnucash.org>
> > To "R Losey" <rlosey at gmail.com>
> > Cc "gnucash-user at lists.gnucash.org" <gnucash-user at lists.gnucash.org>;
> > "Nancy Moore" <nmoor02 at gmail.com>
> > Date 12/25/2025 11:00:13 AM
> > Subject Re: [GNC] Help!
> >
> > >5.14 download withavast premium shows 3 trojans and immediately moves
> > download to quarantine... Any information would be appreciated
> > >
> > >
> > >Sent from Proton Mail for Android.
> > >
> > >-------- Original Message --------
> > >On Thursday, 12/25/25 at 09:06 R Losey <rlosey at gmail.com> wrote:
> > >You may not have any anti-virus installed, but what about Windows
> > >Defender?  Could that be interfering with the installation?
> > >
> > >
> > >On Wed, Dec 24, 2025 at 11:02 PM Nancy Moore <nmoor02 at gmail.com> wrote:
> > >
> > >>
> > >>  This is my personal desktop machine.  No anti-virus product
> > installed--I
> > >>  used to have Avast (free version) but it's nowhere to be found now,
> so
> > I'm
> > >>  installing it now.
> > >>
> > >
> > >--
> > >_________________________________
> > >Richard Losey
> > >rlosey at gmail.com
> > >Micah 6:8
> > >_______________________________________________
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