[GNC] Help!

[Ken Pyzik]

Nancy-- I think you are on the right track now.  My bet is if the repair 
shop assisted to get you logged into your computer -- that whatever they 
used, or did, somehow may now be interfering with your ability to 
install GNUcash.

Without be too wordy - GNUCash is open source.  Many virus-protection 
softwares do NOT like open source because they are excellent candidates 
to get viruses or Trojans attached to them.  So they err on the side of 
conservatism and if they do not think they know the source they block 
it.  This is why you see several "false" positives.  If you think about 
it, as a consumer, you would much rather have a "false" postive then the 
opposite -- allowing unknown to get to your computer.  That is why 
anti-virus is a mixed blessing.  It protects you well, but can also 
thwart you when you don't want it to.

My gut tells me if you explain to them the behavior you are seeing -- 
that they will be able to not only fix the issue - but probably get 
GNUCash 5.14 installed with little issue.  Best of Luck to you.

Ken


------ Original Message ------
>From "Nancy Moore" <nmoor02 at gmail.com>
To "Ken Pyzik" <pyz01 at outlook.com>
Cc "tresmont.eugene" <tresmont.eugene at pm.me>; "R Losey" 
<rlosey at gmail.com>; "gnucash-user at lists.gnucash.org" 
<gnucash-user at lists.gnucash.org>
Date 12/25/2025 1:40:42 PM
Subject Re: Re[2]: [GNC] Help!

>  Under Settings>Window Security>Virus & Threat Protection>Security 
>Providers it shows
>
>Avast Antivirus
>Avast Antivirus is turned off
>
>Microsoft Defender Antivirus
>Microsoft Defender Antivirus is turned off
>
>OpenText(TM) Core Endpoint Protection   ((TM) indicates a raised 
>capital small TM indicating trademark)
>OpenText(TM) Core Endpoint Protection is turned on
>
>The latter shows no way to turn it off.
>
>Come to think of it, I did take my computer in for repair sometime in 
>the last few years (I was unable to logon--nothing happened when I 
>tried).  The place I took it to, across the street, got it running 
>again, and I think they may have installed that.  Unless you can 
>suggest a suggestion today, I may take it back there tomorrow and see 
>what they can do to help (including maybe installing 5.14).  After that 
>I won't be home until January to try and figure it out (and see whether 
>they are able to fix it).
>
>Thanks for your help.
>
>Nancy
>
>
>
>On Thu, Dec 25, 2025 at 2:51 PM Ken Pyzik <pyz01 at outlook.com> wrote:
>>I have Malwarebytes and my GnuCash installed with no issues.  Other
>>virus-protection software are being overly aggressive and flagging the
>>open sources programs as viruses.  As long as you know that you are
>>downloading from a  known sources (SourceForge) you should be OK to 
>>just
>>disable Avast Premium and turn it back on after you install.
>>
>>Secondly, make sure to report the false positive to Avast.
>>
>>Ken
>>
>>
>>------ Original Message ------
>>From "tresmont.eugene via gnucash-user" <gnucash-user at gnucash.org>
>>To "R Losey" <rlosey at gmail.com>
>>Cc "gnucash-user at lists.gnucash.org" <gnucash-user at lists.gnucash.org>;
>>"Nancy Moore" <nmoor02 at gmail.com>
>>Date 12/25/2025 11:00:13 AM
>>Subject Re: [GNC] Help!
>>
>> >5.14 download withavast premium shows 3 trojans and immediately moves 
>>download to quarantine... Any information would be appreciated
>> >
>> >
>> >Sent from Proton Mail for Android.
>> >
>> >-------- Original Message --------
>> >On Thursday, 12/25/25 at 09:06 R Losey <rlosey at gmail.com> wrote:
>> >You may not have any anti-virus installed, but what about Windows
>> >Defender?  Could that be interfering with the installation?
>> >
>> >
>> >On Wed, Dec 24, 2025 at 11:02 PM Nancy Moore <nmoor02 at gmail.com> 
>>wrote:
>> >
>> >>
>> >>  This is my personal desktop machine.  No anti-virus product 
>>installed--I
>> >>  used to have Avast (free version) but it's nowhere to be found 
>>now, so I'm
>> >>  installing it now.
>> >>
>> >
>> >--
>> >_________________________________
>> >Richard Losey
>> >rlosey at gmail.com
>> >Micah 6:8
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