[GNC] can not open file

[William Prescott]

Did you download the Apple Silicon version (Gnucash-Arm-5.10-1) or the Intel version (Gnucash-Intel-5.10-1)?

Will


On 7 Feb 2025, at 18:47, Chris Tsuji <ctsuji at cheerful.com> wrote:

Will
Tried to upgrade but received a message that indicated the the software is not supported on the mac
Chris
 
 
Sent: Friday, February 07, 2025 at 4:38 PM
From: "William Prescott" <will at theprescotts.com>
To: "Users GnuCash" <gnucash-user at gnucash.org>
Subject: Re: [GNC] can not open file
Chris,

Upgrade Gnucash to 5.9-2 or 5.10-1. There is a known problem with 5.8 and MacOS 15, definitely with Apple Chips. I am not sure if it affects Intel chips, but it probably does.

Best wishes,
Will

On 7 Feb 2025, at 17:39, Jim DeLaHunt <list+gnucash at jdlh.com> wrote:

Hello, Chris:

Welcome back. I'm sad to hear that you cannot open your files.

On 2025-02-07 15:28, Chris Tsuji via gnucash-user wrote:
> Hope someone can help me.
> I can not open my files.
> version 5.8
> imac os 15.3
> processor: 3.3 ghz 6-core intel corei5
> memory 15 GB
>
> Chris Tsuji

Thank you for giving us the details on your GnuCash version and your OS. That is helpful.

What do you observe? What specific actions do you take to try to open your files? What do you observe happening? What do you expect to happen?

Do you know where on your Macintosh storage those files are? Could you, for example, find them so that you can list the in a Finder window? Can you do a Get Info on those files, to see their size and modification date?

Answers to these questions might be illuminating.

Best regards,
—Jim DeLaHunt

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