[GNC] can not open file

[Jim DeLaHunt]

David:

Thank you for helping Chris with his problem.

On 2025-02-07 20:50, David H wrote:
> Chris,
>
> Still can't figure out if you are running on Apple Mac Silicon...
Apparently Chris is not. Back on 2025-02-07 15:28, Chris Tsuji via 
gnucash-user wrote:
    > > processor: 3.3 ghz 6-core intel corei5


> but I think you must be if you are running macOS Sequoia 15.3 ?
... are you sure about that?  This Apple list of Mac models 
<https://support.apple.com/en-us/108052> lists systems from 2018 which 
support macOS Sequoia, and have intel processors. e.g. the MacBook Pro 
(13-inch, 2018, Four Thunderbolt 3 ports).

> In which case you need to download and install the Apple macOS Apple 
> Silicon version for your mac (Gnucash-Arm-5.10-1.dmg) - please confirm 
> if that is what you have downloaded and are attempting to install.

I completely agree with this. There are GnuCash installers for macOS 
Apple Silicon and for macOS intel, and one should download the correct one.

On Sat, 8 Feb 2025 at 14:22, Chris Tsuji via gnucash-user 
<gnucash-user at gnucash.org> wrote:

>  Tried to obtain gnucash v5.10 but after downloading, I get a circle 
> with a line across the circle.

That seems consistent with Chris having the Apple Silicon GnuCash 
installer for an intel Mac.

Best regards,
        —Jim DeLaHunt


> Cheers Dave H.
>
> chrome_HtVNHRxVMA.png
>
>
> On Sat, 8 Feb 2025 at 14:22, Chris Tsuji via gnucash-user 
> <gnucash-user at gnucash.org> wrote:
>
>      Jim
>        I upgraded the os to 15.3
>        Gnucash worked before I upgraded th os.
>
>        Here what I did before
>
>        When I open
>
>        see attached one
>
>
>        When I click on open anyway
>
>        I get an error Gnucash quit unexpectedly
>
>        Then I click on reopen, and the above come up.
>
>        I then use open folder and find the gnucash file and click on
>     it, and
>        it goes back to the above.
>
>        Attempted to open the file by clicking on it, but again goes to the
>        above
>
>
>        Tried to obtain gnucash v5.10 but after downloading, I get a circle
>        with a line across the circle.
>
>        Dragged to the hard disk and receive the error that is it not
>     supported
>        on this mac.
>
>        attachment 2 is the file
>        Hope you can help
>        Chris Tsuji
>
>        Sent: Friday, February 07, 2025 at 6:58 PM
>        From: "Jim DeLaHunt" <list+gnucash at jdlh.com
>     <mailto:list%2Bgnucash at jdlh.com>>
>        To: "Chris Tsuji" <ctsuji at cheerful.com>
>        Cc: gnucash-user at gnucash.org
>        Subject: Re: [GNC] can not open file
>        Chris:
>        On 2025-02-07 16:42, Chris Tsuji via gnucash-user wrote:
>        > Jim
>        > Please see attached
>        > Can Gnucash run on OS 15.3? I just upgraded?
>        > Thank for your help
>        > Chris
>        >
>        >
>        > Sent: Friday, February 07, 2025 at 3:39 PM
>        > From: "Jim DeLaHunt" <list+gnucash at jdlh.com
>     <mailto:list%2Bgnucash at jdlh.com>>
>        > To: "Chris Tsuji" <ctsuji at cheerful.com>
>        > Cc: gnucash-user at gnucash.org
>        > Subject: Re: [GNC] can not open file
>        > Hello, Chris:
>        > Welcome back. I'm sad to hear that you cannot open your files.
>        > On 2025-02-07 15:28, Chris Tsuji via gnucash-user wrote:
>        > > Hope someone can help me.
>        > > I can not open my files.
>        > > version 5.8
>        > > imac os 15.3
>        > > processor: 3.3 ghz 6-core intel corei5
>        > > memory 15 GB
>        > >
>        > > Chris Tsuji
>        > Thank you for giving us the details on your GnuCash version
>     and your
>        > OS.
>        > That is helpful.
>        > What do you observe? What specific actions do you take to try
>     to open
>        > your files? What do you observe happening? What do you expect to
>        > happen?
>        > Do you know where on your Macintosh storage those files are?
>     Could
>        you,
>        > for example, find them so that you can list the in a Finder
>     window?
>        > Can
>        > you do a Get Info on those files, to see their size and
>     modification
>        > date?
>        > Answers to these questions might be illuminating.
>        Could you please re-send this message, but not in the form of a
>     word
>        processing file attachment?  Please put the text of your
>     comments in
>        the
>        body of the message. If you have screen shots, add them as
>     attachments
>        to the message. (Don't paste images into the body of the
>     message, the
>        mailing list deletes those.) This makes it easier for everyone
>     reading
>        the message to quickly grasp your message and reply.
>        You mention, "I just upgraded".  Which did you upgrade, macOS or
>        GnuCash?
>        Has this version of GnuCash ever worked on your computer with this
>        version of macOS? Or is it a matter of, it used to work, then you
>        changed either GnuCash or macOS, and it has never worked since?
>        Best regards,
>             —Jim DeLaHunt
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