[GNC] can not open file

[David H]

Chris,

Still can't figure out if you are running on Apple Mac Silicon but I think
you must be if you are running macOS Sequoia 15.3 ?  In which case you need
to download and install the Apple macOS Apple Silicon version for your mac
(Gnucash-Arm-5.10-1.dmg) - please confirm if that is what you have
downloaded and are attempting to install.

Cheers Dave H.

[image: chrome_HtVNHRxVMA.png]


On Sat, 8 Feb 2025 at 14:22, Chris Tsuji via gnucash-user <
gnucash-user at gnucash.org> wrote:

>    Jim
>    I upgraded the os to 15.3
>    Gnucash worked before I upgraded th os.
>
>    Here what I did before
>
>    When I open
>
>    see attached one
>
>
>    When I click on open anyway
>
>    I get an error Gnucash quit unexpectedly
>
>    Then I click on reopen, and the above come up.
>
>    I then use open folder and find the gnucash file and click on it, and
>    it goes back to the above.
>
>    Attempted to open the file by clicking on it, but again goes to the
>    above
>
>
>    Tried to obtain gnucash v5.10 but after downloading, I get a circle
>    with a line across the circle.
>
>    Dragged to the hard disk and receive the error that is it not supported
>    on this mac.
>
>    attachment 2 is the file
>    Hope you can help
>    Chris Tsuji
>
>    Sent: Friday, February 07, 2025 at 6:58 PM
>    From: "Jim DeLaHunt" <list+gnucash at jdlh.com>
>    To: "Chris Tsuji" <ctsuji at cheerful.com>
>    Cc: gnucash-user at gnucash.org
>    Subject: Re: [GNC] can not open file
>    Chris:
>    On 2025-02-07 16:42, Chris Tsuji via gnucash-user wrote:
>    > Jim
>    > Please see attached
>    > Can Gnucash run on OS 15.3? I just upgraded?
>    > Thank for your help
>    > Chris
>    >
>    >
>    > Sent: Friday, February 07, 2025 at 3:39 PM
>    > From: "Jim DeLaHunt" <list+gnucash at jdlh.com>
>    > To: "Chris Tsuji" <ctsuji at cheerful.com>
>    > Cc: gnucash-user at gnucash.org
>    > Subject: Re: [GNC] can not open file
>    > Hello, Chris:
>    > Welcome back. I'm sad to hear that you cannot open your files.
>    > On 2025-02-07 15:28, Chris Tsuji via gnucash-user wrote:
>    > > Hope someone can help me.
>    > > I can not open my files.
>    > > version 5.8
>    > > imac os 15.3
>    > > processor: 3.3 ghz 6-core intel corei5
>    > > memory 15 GB
>    > >
>    > > Chris Tsuji
>    > Thank you for giving us the details on your GnuCash version and your
>    > OS.
>    > That is helpful.
>    > What do you observe? What specific actions do you take to try to open
>    > your files? What do you observe happening? What do you expect to
>    > happen?
>    > Do you know where on your Macintosh storage those files are? Could
>    you,
>    > for example, find them so that you can list the in a Finder window?
>    > Can
>    > you do a Get Info on those files, to see their size and modification
>    > date?
>    > Answers to these questions might be illuminating.
>    Could you please re-send this message, but not in the form of a word
>    processing file attachment?  Please put the text of your comments in
>    the
>    body of the message. If you have screen shots, add them as attachments
>    to the message. (Don't paste images into the body of the message, the
>    mailing list deletes those.) This makes it easier for everyone reading
>    the message to quickly grasp your message and reply.
>    You mention, "I just upgraded".  Which did you upgrade, macOS or
>    GnuCash?
>    Has this version of GnuCash ever worked on your computer with this
>    version of macOS? Or is it a matter of, it used to work, then you
>    changed either GnuCash or macOS, and it has never worked since?
>    Best regards,
>         —Jim DeLaHunt
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