[GNC] Gnucash 206.21 crashing when accessing reports

[David Cousens]

Sorry  current version is 5.10 not 5.11 although 5.11 will be released
very soon.


David
On Sun, 2025-03-23 at 12:37 -0400, Dianna Broughton wrote:
> Hi everyone,
> 
>  
> 
> I'm running Gnucash 2.6.21 and recently updated to Win 11. I think
> that
> triggered an issue with Reports. Any time I try to access anything in
> the
> Reports menu, Gnucash closes. Everything else seems to be working
> fine.
> 
>  
> 
> Here's the windows error message:
> 
>  
> 
> Faulting application name: gnucash.exe, version: 0.0.0.0, time stamp:
> 0x5acd42ff
> 
> Faulting module name: libfreetype-6.dll, version: 0.0.0.0, time
> stamp:
> 0x578413f8
> 
> Exception code: 0xc0000005
> 
> Fault offset: 0x0001467e
> 
> Faulting process id: 0x4668
> 
> Faulting application start time: 0x1DB9BFA5946A038
> 
> Faulting application path: C:\Program Files
> (x86)\gnucash\bin\gnucash.exe
> 
> Faulting module path: C:\Program Files (x86)\gnucash\bin\libfreetype-
> 6.dll
> 
> Report Id: 068f7043-2080-47b1-a249-c7a425549dfa
> 
> Faulting package full name: 
> 
> Faulting package-relative application ID: 
> 
>  
> 
> Does anyone have any suggestions on how to fix this issue?
> 
>  
> 
> Ever since I updated to Win 11, everything has gotten sluggish. I was
> going
> to get a new laptop after the new year, so I'm thinking I may just
> get it
> now and avoid the sluggishness and Gnucash problems altogether.
> 
>  
> 
> If I get a new laptop, I'm thinking about downloading the latest
> version of
> Gnucash (instead of holding on to my 2.6.21 version that I've had
> trouble
> updating), and starting "fresh." Just close out with December 2024 on
> my
> current laptop, and start with January 1, 2025 on my, instead of
> transferring my gnucash files to my new laptop. (I remember having
> issues
> the last time I upgraded laptops.) 
> 
>  
> 
> I'll keep the laptop I'm currently using for a while for historical
> data,
> and I have hard copies of income statements. Would that be good
> enough? Any
> problems with doing things this way?
> 
>  
> 
> I hope all of this makes sense. I was up late last night trying way
> too many
> fixes and my brain is fried.
> 
>  
> 
> Thanks for any advice,
> 
> Dianna
> 
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