[GNC] Gnucash 206.21 crashing when accessing reports

Sun Mar 23 23:43:23 EDT 2025

It might be useful to know the glitches to which Dianna refers. We could then help her avoid them as she upgrades. 

⁣David T. 

On Mar 24, 2025, 3:38 AM, at 3:38 AM, David Cousens <davidcousens49 at gmail.com> wrote:
>Diana,
>
>I usually migrate to the latest version of GnuCash within a week of its
>release and have been doing so since around 2010. I also build GnuCash
>from the source code on Linux ( and have previously built it on Windows
>as well) mainly so I don't have to wait for the latest version to be
>released by the OS packagers. 
>
>The downloaded  Windows version of GnuCash is usually the latest
>release and it will usually uninstall previous versions during the
>installation procedure. I did use GnuCash on Windows 10 and 11 as well
>until a couple of years ago, sharing the same data file between GnuCash
>on Linux and Windows. I have never encountered any problems.
>
>Occasionally there may  a glitch with the first version of a major
>release, but those sort of problems are usually fixed very rapidly in a
>quick second release by John Ralls and are not usually with the core
>functionality in any case.
>
>The main thing with upgrading is just to take it step by step
>methodically. Printing out a full balance sheet and checking that the
>balances don't change after each upgrade step is also useful for
>detecting problems. If you can it, is probably a good idea to suspend
>entering new data until you have completed the upgrade to a recent
>version and have it running happily (although perhaps a bit more slowly
>on anolder machines).
>
>Good Luck
>
>
>On Sun, 2025-03-23 at 20:04 -0400, Dianna Broughton wrote:
>> Thanks for your feedback, David. I've tried several times to upgrade
>> to a newer version of Gnucash, but there's always been glitches. That
>> why I thought I'd archive my current version (and accounting data
>> through 2024), and start fresh on my new laptop with the newest
>> version of Gnucash, and new books starting from January 1, 2025. I'm
>> not sure if it's the best move, though. Maybe I should try to update
>> one more time and see if it works better for me.
>> 
>> Kind regards,
>> Dianna
>> 
>> -----Original Message-----
>> From: David Cousens [mailto:davidcousens49 at gmail.com] 
>> Sent: Sunday, March 23, 2025 6:54 PM
>> To: Dianna Broughton <dbroughton at comporium.net>;
>> gnucash-user at gnucash.org
>> Subject: Re: [GNC] Gnucash 206.21 crashing when accessing reports
>> 
>> GnuCash 2.6.21 is now well out of date. If you are going to update to
>> a newer machine but are already running Windows 11, it will likely
>> pay to also update to the latest version of GnuCash before migrating
>> to a new machine
>> 
>> Changes to the main GnuCash datafile structure mainly occur at the
>> major version changes 2->3->4->5. The update procedure will usually
>> modify the datafiles as necessary the first time GnuCash is run after
>> a change to the next major series version
>> 
>> In addition to the main data file(s) the location and storage of book
>> preferences, user preferences , stored reports and any online banking
>> settings you have saved also changes. The update procedure will
>> usually migrate most of theses to the new locations but it does pay
>> to check that any settings and preferences you rely on have
>> successfully made it into the next major version.
>> 
>> This migration is covered in a post
>>
>https://lists.gnucash.org/pipermail/gnucash-user/2021-January/094773.html
>> 
>> and the steps to follow from that post with the additional steps to
>> get to 5.11 are 
>> 
>> If you follow the upgrade path, the recommended method is to:
>> > 1) Make a backup of your data file and keep any backups of the
>> datafile you make until finished.
>> 
>> > 2) Upgrade to 2.16.21, open your file and perform a check & repair
>> (Menu_>Actions_>Check and Repair ) on the entire file and save the
>> file. Check that your preferences, saved reports can be accessed and
>> any online banking setup can be accessed if applicable. Make a new
>> backup.
>> 
>> > 3) Upgrade to 3.11, open your file and perform a check & repair on
>> the entire file and save the file.Check that your preferences, saved
>> reports can be accessed and any online banking setup can be accessed
>> if applicable. Make a new backup.
>> 
>> > 4) Upgrade to 4.4, open your file and perform a check & repair on
>> > the
>> entire file and save the file.Check that your preferences, saved
>> reports can be accessed and any online banking setup can be accessed
>> if applicable. Make a new backup.
>> 
>> > 5) Upgrade to 5.11, open the file perform a check and repair on the
>> entire file and save the file.Check that your preferences, saved
>> reports can be accessed and any online banking setup can be accessed
>> if applicable. Make a new backup of the data file.
>> 
>> If you have problems at any point come back to the list and ask for
>> help proceeding
>> 
>> David Cousens
>> 
>> On Sun, 2025-03-23 at 12:37 -0400, Dianna Broughton wrote:
>> > Hi everyone,
>> > 
>> >  
>> > 
>> > I'm running Gnucash 2.6.21 and recently updated to Win 11. I think 
>> > that triggered an issue with Reports. Any time I try to access 
>> > anything in the Reports menu, Gnucash closes. Everything else seems
>> > to 
>> > be working fine.
>> > 
>> >  
>> > 
>> > Here's the windows error message:
>> > 
>> >  
>> > 
>> > Faulting application name: gnucash.exe, version: 0.0.0.0, time
>> > stamp:
>> > 0x5acd42ff
>> > 
>> > Faulting module name: libfreetype-6.dll, version: 0.0.0.0, time
>> > stamp:
>> > 0x578413f8
>> > 
>> > Exception code: 0xc0000005
>> > 
>> > Fault offset: 0x0001467e
>> > 
>> > Faulting process id: 0x4668
>> > 
>> > Faulting application start time: 0x1DB9BFA5946A038
>> > 
>> > Faulting application path: C:\Program Files 
>> > (x86)\gnucash\bin\gnucash.exe
>> > 
>> > Faulting module path: C:\Program Files
>> > (x86)\gnucash\bin\libfreetype- 
>> > 6.dll
>> > 
>> > Report Id: 068f7043-2080-47b1-a249-c7a425549dfa
>> > 
>> > Faulting package full name: 
>> > 
>> > Faulting package-relative application ID: 
>> > 
>> >  
>> > 
>> > Does anyone have any suggestions on how to fix this issue?
>> > 
>> >  
>> > 
>> > Ever since I updated to Win 11, everything has gotten sluggish. I
>> > was 
>> > going to get a new laptop after the new year, so I'm thinking I may
>> > just get it now and avoid the sluggishness and Gnucash problems 
>> > altogether.
>> > 
>> >  
>> > 
>> > If I get a new laptop, I'm thinking about downloading the latest 
>> > version of Gnucash (instead of holding on to my 2.6.21 version that
>> > I've had trouble updating), and starting "fresh." Just close out
>> > with 
>> > December 2024 on my current laptop, and start with January 1, 2025
>> > on 
>> > my, instead of transferring my gnucash files to my new laptop. (I 
>> > remember having issues the last time I upgraded laptops.)
>> > 
>> >  
>> > 
>> > I'll keep the laptop I'm currently using for a while for historical
>> > data,
>> > and I have hard copies of income statements. Would that be good
>> > enough? Any
>> > problems with doing things this way?
>> > 
>> >  
>> > 
>> > I hope all of this makes sense. I was up late last night trying way
>> > too many
>> > fixes and my brain is fried.
>> > 
>> >  
>> > 
>> > Thanks for any advice,
>> > 
>> > Dianna
>> > 
>> > _______________________________________________
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