[GNC] Gnucash 206.21 crashing when accessing reports

[Dianna Broughton]

Thanks for your feedback, David. I've tried several times to upgrade to a newer version of Gnucash, but there's always been glitches. That why I thought I'd archive my current version (and accounting data through 2024), and start fresh on my new laptop with the newest version of Gnucash, and new books starting from January 1, 2025. I'm not sure if it's the best move, though. Maybe I should try to update one more time and see if it works better for me.

Kind regards,
Dianna

-----Original Message-----
From: David Cousens [mailto:davidcousens49 at gmail.com] 
Sent: Sunday, March 23, 2025 6:54 PM
To: Dianna Broughton <dbroughton at comporium.net>; gnucash-user at gnucash.org
Subject: Re: [GNC] Gnucash 206.21 crashing when accessing reports

GnuCash 2.6.21 is now well out of date. If you are going to update to a newer machine but are already running Windows 11, it will likely pay to also update to the latest version of GnuCash before migrating to a new machine

Changes to the main GnuCash datafile structure mainly occur at the major version changes 2->3->4->5. The update procedure will usually modify the datafiles as necessary the first time GnuCash is run after a change to the next major series version

In addition to the main data file(s) the location and storage of book preferences, user preferences , stored reports and any online banking settings you have saved also changes. The update procedure will usually migrate most of theses to the new locations but it does pay to check that any settings and preferences you rely on have successfully made it into the next major version.

This migration is covered in a post
https://lists.gnucash.org/pipermail/gnucash-user/2021-January/094773.html

and the steps to follow from that post with the additional steps to get to 5.11 are 

If you follow the upgrade path, the recommended method is to:
> 1) Make a backup of your data file and keep any backups of the
datafile you make until finished.

> 2) Upgrade to 2.16.21, open your file and perform a check & repair
(Menu_>Actions_>Check and Repair ) on the entire file and save the file. Check that your preferences, saved reports can be accessed and any online banking setup can be accessed if applicable. Make a new backup.

> 3) Upgrade to 3.11, open your file and perform a check & repair on
the entire file and save the file.Check that your preferences, saved reports can be accessed and any online banking setup can be accessed if applicable. Make a new backup.

> 4) Upgrade to 4.4, open your file and perform a check & repair on the
entire file and save the file.Check that your preferences, saved reports can be accessed and any online banking setup can be accessed if applicable. Make a new backup.

>5) Upgrade to 5.11, open the file perform a check and repair on the
entire file and save the file.Check that your preferences, saved reports can be accessed and any online banking setup can be accessed if applicable. Make a new backup of the data file.

If you have problems at any point come back to the list and ask for help proceeding

David Cousens

On Sun, 2025-03-23 at 12:37 -0400, Dianna Broughton wrote:
> Hi everyone,
> 
>  
> 
> I'm running Gnucash 2.6.21 and recently updated to Win 11. I think 
> that triggered an issue with Reports. Any time I try to access 
> anything in the Reports menu, Gnucash closes. Everything else seems to 
> be working fine.
> 
>  
> 
> Here's the windows error message:
> 
>  
> 
> Faulting application name: gnucash.exe, version: 0.0.0.0, time stamp:
> 0x5acd42ff
> 
> Faulting module name: libfreetype-6.dll, version: 0.0.0.0, time
> stamp:
> 0x578413f8
> 
> Exception code: 0xc0000005
> 
> Fault offset: 0x0001467e
> 
> Faulting process id: 0x4668
> 
> Faulting application start time: 0x1DB9BFA5946A038
> 
> Faulting application path: C:\Program Files 
> (x86)\gnucash\bin\gnucash.exe
> 
> Faulting module path: C:\Program Files (x86)\gnucash\bin\libfreetype- 
> 6.dll
> 
> Report Id: 068f7043-2080-47b1-a249-c7a425549dfa
> 
> Faulting package full name: 
> 
> Faulting package-relative application ID: 
> 
>  
> 
> Does anyone have any suggestions on how to fix this issue?
> 
>  
> 
> Ever since I updated to Win 11, everything has gotten sluggish. I was 
> going to get a new laptop after the new year, so I'm thinking I may 
> just get it now and avoid the sluggishness and Gnucash problems 
> altogether.
> 
>  
> 
> If I get a new laptop, I'm thinking about downloading the latest 
> version of Gnucash (instead of holding on to my 2.6.21 version that 
> I've had trouble updating), and starting "fresh." Just close out with 
> December 2024 on my current laptop, and start with January 1, 2025 on 
> my, instead of transferring my gnucash files to my new laptop. (I 
> remember having issues the last time I upgraded laptops.)
> 
>  
> 
> I'll keep the laptop I'm currently using for a while for historical
> data,
> and I have hard copies of income statements. Would that be good
> enough? Any
> problems with doing things this way?
> 
>  
> 
> I hope all of this makes sense. I was up late last night trying way
> too many
> fixes and my brain is fried.
> 
>  
> 
> Thanks for any advice,
> 
> Dianna
> 
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