[GNC] Opening export of Gnucash Android into Gnucash Windows is empty

[Brad Morrison]

Hi Mark/GNUCash users, 

Good question! 

Yes, I do feel that the operating system & version plays a role in this
situation. 

If Dragos were to use a currently supported version of Windows AND a
currently supported version of GNUCash, then it would make identifying &
addressing any issues much easier by reducing the number of variables
involved. 

I try to go over the options, as I understand them, but without knowing
the basics (operating system & version #, GNUCash version number,
description of issue, & so on), it makes reproducing the issues
described MUCH more difficult. 

It seems like Dragos is having to work much harder to hold together a
computing situation that does not work well because Windows 7 is such an
old and unsupported OS. 

How that OS issue is resolved is up to Dragos, but I think that it is
super important to point that out and note the options that I know of. 

---
Thanks, 

Brad - https://www.facebook.com/brad.morrison.12327/ &
https://nextdoor.com/profile/01mP46jj8KCzj3sP4 &
https://norcal.social/@BradMorrison 

On 2025-05-25 11:04, Mark Penner wrote:

> May 25, 2025 05:50:23 Brad Morrison <bradmorrison at sonic.net>:
> 
>> Hi Dragos/GNUCash users,
>> 
>> What version of Windows are you using?
>> https://en.wikipedia.org/wiki/Microsoft_Windows
> 
> Brad, I don't think the version of Windows is relevant to this problem, do you?
> 
> I understand you're trying to help, but sometimes asking about versions and dumping info about them just creates noise that makes it harder to get to the root of the problem. Other times version info is essential, so some thought is necessary to decide which are the most important questions to ask.
> 
> Also suggesting that people upgrade, in cases where that probably isn't the issue, could demotivate them from trying to work through the problem at all.
> 
> Thanks for your efforts, please continue helping users as you can.
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