[GNC] GNUcash opens, shows correct database, no keyboard response

[Sherlock]

Hi Megan,

The GnuCash version information you provided doesn't seem right.

If you're using 5.13, I suggest using a recent nightly build as the 
official release has multiple known issues:

https://code.gnucash.org/builds/win32/stable/?C=M;O=D

Before installing, uninstall the application and remove the C:\Program 
Files (x86)\gnucash folder.

Regards,

Sherlock


On 11/6/25 3:48 PM, Megan Tilley wrote:
> I was successful in using a copy of my data while travelling, and again
> after I returned home. I have also updated over the last 5 days with no
> issues. Backups made - everything 'hunky-dory'. I shut down overnight.
> 
> This morning, I started up as usual, and GNUcash (GC) loaded, and showed my
> most recent database, and navigated to the account I needed.  I selected
> the next empty transaction line to enter my data, and the program did not
> accept my keyboard input ===  stalled completely - No Response on the
> window frame.
> 
> I shut down GC, read an email, updated a spreadsheet, then after 2 minutes,
> restarted GC.
> 
> Again GC loaded, I was in the account I needed, started typing and No
> Response on the window frame.
> 
> This time, when I restarted (start #3), I was told the file was locked, and
> I opened it anyway to make a new copy (new filename) as I have done before.
> Again, I started to input the new file name, and the typing was No Response
> and the stall.
> 
> Any thoughts on how to fix this?
> 
> Thanks!
> Megan in Sydney
> 
> *GnuCash -- **Version: 5.13 -- **Build ID: 5.12+(2025-06-28) -- *
> *Finance::Quote: *1.66  (2025-10-02)
> 
> *Windows 10 Home -- **Version: 22H2 -- **OS Build: 19045.5011*