[GNC] Process payment shuts down program

[John Ralls]

That’s a widely reported and already fixed bug in GnuCash 5.13. Try a recent nightly build, instructions at https://wiki.gnucash.org/wiki/Flatpak#Nightly_Test_Versions_at_gnucash.org.

Regards,
John Ralls

> On Nov 25, 2025, at 13:01, John Zupancic <jwzedd at gmail.com> wrote:
> 
> Hello All
> I am using GnuCash version 5.13 Build ID Flathub 5.13-1 with Linux POP_OS
> 22.04 as my desktop. Am getting the message "could not obtain the lock for
> .....database may be in use by another user" I can view "read only" and
> when using the "open anyway" option I can enter most data but when I try to
> process a payment the program closes. The only thing that I have done
> differently is that while traveling I created an invoice with the same
> version of GnuCash on my travel laptop which uses POP_OS 24.04.3.
> The gnucash files are kept in a Dropbox folder that is synced and mutually
> available to both PCs.
> Now if I open GnuCash on the laptop I get the same "could not obtain lock"
> message and the program crashes when I try to process a payment.
> Is there some way to let the program know that the file is not in use by
> another user? Is there a workaround?
> Any advice is appreciated.
> 
> John Zupancic
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