[GNC] Process payment shuts down program

[John Zupancic]

Hi John
Thanks for your help. I tried several approaches and it seems that I
somehow corrupted the file - maybe by using it on another computer?? I used
the terminal command ( flatpak info org.gnucash.GnuCash) on my older POP_OS
22.04 PC to investigate which version I was using and got the following
back.
Version: 5.13-unknown-commit (Flathub 5.13-1)
Commit: 9769dffea79e987d342928827f02c8ae2ead97835dc809e329e36772fbc22218
Parent: 041ba7f6890e085c40a375d072d99e143c18ce88efba5bdbf785b114bde60489
Subject: Package GnuCash 5.13-1 (af570598fa5a)
Date: 2025-10-21 15:33:21 +0000
That seems pretty recent but I still tried to upgrade to the latest version
but could not figure out how to get the commit value correct from the link
https://code.gnucash.org/builds/flatpak/stable/?C=M;O=D. I tried to use $
flatpak update --commit <commit-hash> org.gnucash.GnuCash but could not
figure out where to get the correct commit code.
So I uninstalled the Flatpak version and reinstalled it only to get the
same crash when processing a payment. Then I loaded the snap version which
was v4.8 and got the same message when opening the file that the database
was being used elsewhere etc. Opened anyway and got the same crash when
trying to process the payment.
In the end I reverted back to an earlier version of the file and re-entered
the lost data. Now it runs just fine on either the snap 4.8 version or the
flatpak 5.13-1. The only difference in the two PCs is the POP_OS version
22.04 vs 24.04.3 - however the newer PC with 24.04 uses  Cosmic and Wayland
desktop. Not sure if that made a difference or not.
Again thanks for your input.
Cheers
John Zupancic


On Tue, Nov 25, 2025 at 9:12 PM John Ralls <jralls at ceridwen.us> wrote:

> That’s a widely reported and already fixed bug in GnuCash 5.13. Try a
> recent nightly build, instructions at
> https://wiki.gnucash.org/wiki/Flatpak#Nightly_Test_Versions_at_gnucash.org
> .
>
> Regards,
> John Ralls
>
> > On Nov 25, 2025, at 13:01, John Zupancic <jwzedd at gmail.com> wrote:
> >
> > Hello All
> > I am using GnuCash version 5.13 Build ID Flathub 5.13-1 with Linux POP_OS
> > 22.04 as my desktop. Am getting the message "could not obtain the lock
> for
> > .....database may be in use by another user" I can view "read only" and
> > when using the "open anyway" option I can enter most data but when I try
> to
> > process a payment the program closes. The only thing that I have done
> > differently is that while traveling I created an invoice with the same
> > version of GnuCash on my travel laptop which uses POP_OS 24.04.3.
> > The gnucash files are kept in a Dropbox folder that is synced and
> mutually
> > available to both PCs.
> > Now if I open GnuCash on the laptop I get the same "could not obtain
> lock"
> > message and the program crashes when I try to process a payment.
> > Is there some way to let the program know that the file is not in use by
> > another user? Is there a workaround?
> > Any advice is appreciated.
> >
> > John Zupancic
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