[GNC] Updated from 5.12 to 5.13 but cannot open GNUCASH any longer

[Mike Jackson]

I was the individual with the different Windows configurations.

Just for completeness, I tested the installation on my Windows 10 machine
(so old I have no chance of installing Windows 11 on it).

Worked fine!

Go figure is the correct response.

Mike

On Mon, 6 Oct 2025 at 15:44, Ken Pyzik <pyz01 at outlook.com> wrote:

> Just to be clear, this error does not present itself on all Windows
> installations.
>
> I have Windows 11 and version 5.13 installed and it is working perfectly.
> Also, one individual commented that he had three different Windows 11
> configurations (one chip supported Windows 11 laptop, one unsupported chip
> windows 11 laptop and one unsupported Windows 11 desktop) and two of the
> three were working.  The one that did not work was a specific laptop
> (unsupported Windows 11 chip) by a specific hardware manufacturer.
>
> Based upon this information, the bug seems to be related to specific older
> Windows 11 (or Windows 10) configurations on specific chipsets.  But this
> is only a guess by me.  Based upon my limited experiences - Windows 11
> fully supported chipset - Gnucash seems to be installing and working fine.
>
> Go figure!
>
> Ken
> ________________________________
> From: gnucash-user <gnucash-user-bounces+pyz01=outlook.com at gnucash.org>
> on behalf of Adrien Monteleone <adrien.monteleone at lusfiber.net>
> Sent: Monday, October 6, 2025 7:08 AM
> To: gnucash-user at lists.gnucash.org <gnucash-user at lists.gnucash.org>
> Subject: Re: [GNC] Updated from 5.12 to 5.13 but cannot open GNUCASH any
> longer
>
> Joseph,
>
> Those errors are also reported in another thread titled "GnuCash v5.13
> doesn't start and I can't reach https://wiki.gnucash.org/wiki/Bugzilla".
>
> Though it does get a bit technical, you can follow along there.
>
> In the meantime, you can fall back to 5.12 to get work done.
>
> Regards,
> Adrien
>
> On 10/5/25 3:06 PM, Joseph Hymel via gnucash-user wrote:
> > Running Win 10 on desktop
> > I installed 5.13 just as I done every time for over 6 years now. After
> install completed and I tried to open GNUCASH, I got these two notification
> message boxes:
> > "The procedure entry point clock_gettime32 could not be locatedin the
> dynamic link library c:\\Program Files (x86)\gnucash\bin\libstdc++-6.dll"
> > "The procedure entry point pthread_cond_timedwait32 could not be located
> in the dynamic link library C:\Program Files
> (x86)\gnucash\bin\libjavascriptcoregtk-3.0-0.dll"
> > I have a backup copy of all the files generated after each use of
> gnucash on daily basis. I need help and am not a computer technical expert.
> I am just a user of gnucash.
>
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