[GNC] Windows 11 gnucash 5.13 can't find clock_gettime32 dll - update

[John Ralls]

Paul,

Use the reply-all button to maintain the thread.

Did you use Settings>Apps or some other tool to remove 5.12?

Regards,
John Ralls

> On Oct 20, 2025, at 17:03, Paul Kinzelman <paul at kinzelman.com> wrote:
> 
> I don't know how to maintain thread integrity so I'll just copy the original
> email below my post to show context. Let me know if there's a better way
> 
> Sherlock's suggestion:
> 
> Have you tried uninstalling GnuCash and deleting the :\Program Files
> (x86)\gnucash before installing GnuCash 5.13?
> 
> My response:
> I didn't but I just did and it worked. For those who might get the
> same error, here's what I did:
> 5.9 was installed, running for months just fine
> I installed 5.13 (which removed 5.9) got the error
> I reinstalled 5.13 (which removed 5.13) got the same error
> I removed 5.13
> I installed 5.12 and it worked
> Then as a result of Sherlock's suggestion:
> I removed 5.12
> I deleted the Program Files (x86)\gnucash folder and contents (lots of stuff still there)
> I installed 5.13 and it worked!
> Thanks folks!
> 
> 
> 
> The original post:
> =================
> update: I removed 5.13 and installed 5.12 and it works.
> 
> I just upgraded gnucash 5.9 to 5.13 and whenever I start I get the error popup:
> 
> The procedure entry point clock_gettime32 could not be located in the dynamic
> link library C:\Program Files (x86)/gnucash/bin/libstdc+ +-6.dll
> 
> Any ideas how to fix this?
> TIA!
> -Paul Kinzelman
> 
> 
> 
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