[GNC] W11 5.13 crashes on reconcile

[Paul Kinzelman]

I didn't try the 10/12 build, thought it'd be more useful to you to try 
to get the stack trace.
I tried to follow the directions, but this is what I got. Do I have to 
install python too?
The instructions you pointed me at didn't say anything about that. I 
typed 'python'
and it looks like it has 3.13 installed? Do I have to define PYTHONHOME 
and ...PATH?
To what?
And will the stack trace have symbols? Is a trace without symbols useful 
at all?

c:\>win32-gdb\gdb.exe "C:\Program Files\gnucash\bin\gnucash.exe"
win32-gdb\gdb.exe "C:\Program Files\gnucash\bin\gnucash.exe"
Could not find platform independent libraries <prefix>
Could not find platform dependent libraries <exec_prefix>
Consider setting $PYTHONHOME to <prefix>[:<exec_prefix>]
Python path configuration:
   PYTHONHOME = (not set)
   PYTHONPATH = (not set)
   program name = 'c:\mingw32/bin/python'
   isolated = 0
   environment = 1
   user site = 1
   import site = 1
   sys._base_executable = 'c:\\mingw32/bin/python'
   sys.base_prefix = 'D:\\a\\msys64\\mingw32'
   sys.base_exec_prefix = 'D:\\a\\msys64\\mingw32'
   sys.platlibdir = 'lib'
   sys.executable = 'c:\\mingw32/bin/python'
   sys.prefix = 'D:\\a\\msys64\\mingw32'
   sys.exec_prefix = 'D:\\a\\msys64\\mingw32'
   sys.path = [
     'D:\\a\\msys64\\mingw32\\lib\\python310.zip',
     'D:\\a\\msys64\\mingw32\\lib\\python3.10',
     'D:\\a\\msys64\\mingw32\\lib\\lib-dynload',
     '',
   ]
Fatal Python error: init_fs_encoding: failed to get the Python codec of the filesystem encoding
Python runtime state: core initialized
ModuleNotFoundError: No module named 'encodings'

Current thread 0x00003b74 (most recent call first):
   <no Python frame>



On 10/23/2025 9:14 PM, gnucash-user-request at gnucash.org wrote:
> There was a fix delivered on 10/12 which might be relevant.  I suggest
> you try a more recent nightly build:
> https://code.gnucash.org/builds/win32/stable/
>
> If the issue persists, I suggest you file a bug and, if you are able,
> provide the stack trace:https://wiki.gnucash.org/wiki/Stack_Trace
>
>
> Regards,
>
> Sherlock
>
>
> On 10/23/25 5:21 PM, Paul Kinzelman wrote:
>> I recently upgraded 5.9 -> 5.13 with the problem I had to delete the
>> gnucash directory
>> to make it work.
>>
>> So I thought 5.13 was working. Then today I tried to reconcile a charge
>> card account for the first time since I upgraded to 5.13
>> Everything was OK, I could reconcile everything (only 1 credit and 2
>> debits),
>> until I clicked on 'Finish'. It thought for awhile, then the window
>> just vanished which I assume is it crashing. The transactions I
>> marked as cleared were not cleared, it seemed to be set back to before I
>> tried to
>> reconcile the account so I could try it again.
>>
>> I tried this 2 or 3 times (can't remember), crash happened same way
>> every time.
>>
>> I uninstalled 5.13 and installed 5.12 and the reconcile worked as usual.