[GNC] GNUcash crashes when I try to modify an account

[Trevor Richards]

Thanks David, that has fixed the problem. Now on 5.12
   On Sunday, 21 September 2025 at 11:20:31 GMT+8, sunfish62 at yahoo.com <sunfish62 at yahoo.com> wrote:  
 
 That doesn't seem right. 

I seem to recall that there were some issues with some of the mid 5.x releases on Windows (I don't recall specifically), so you might try upgrading to 5.12 to see whether that fixes the problem. 

If the problem persists, you'll probably be asked to check for a crash report (see the wiki for instructions on how to find those and submit them) to try and mail down what could be causing the crash. 

David T. On Sep 21, 2025, at 7:38 AM, Trevor Richards <trlah at yahoo.co.uk> wrote:
   Hi David,   Version: 5.7 Build ID: 5.7+(2024-06-29)   Windows:   Edition    Windows 11 Home Single Language 
 Version    24H2 
 Installed on    ‎18/‎2/‎2025 
 OS build    26100.6584 
 Experience    Windows Feature Experience Pack 1000.26100.234.0 
 
    I don't think it can be account names. It does not matter which account I try to change. I go to 'Edit account' 'Parent account' I change to new location with drop-down list (say, moving to Expenses). It thinks about it for about 15sec and then GNUcrash.     
  
     On Saturday, 20 September 2025 at 17:02:05 GMT+8, sunfish62 at yahoo.com <sunfish62 at yahoo.com> wrote:   
   
    The error you report is normal when GnuCash closes unexpectedly. 
 
 I surmise from the error text you provided that you are on Windows. It would help to know a little more: what version of Windows, what version of GnuCash, and what specific steps you were taking when the crash occurred. 
 
 Is there something about the names of the accounts that might be relevant? I ask because there have been times when users attempted to rename their accounts with characters that confused the program. 
 
 ⁣David T.​ 
  
 On Sep 20, 2025, 12:44 PM, at 12:44 PM, Trevor Richards via gnucash-user <gnucash-user at gnucash.org> wrote: 
 >My account file structure is a mess. I'm trying to improve this as I 
 >learn how to use GNUcash.When I try to modify an account that is (say) 
 >in the wrong location the system crashes & closes. 
 >Maybe my crash problem relates to error message every time I open GNU 
 >(GnuCash could not obtain the lock for C:\..... That database may be in 
 >use by another user, in which case... ). It is not so I "Open Anyway" 
 >and successfully work with Gnu and can save work.Kind regards, 
 >Trevor  
 > 
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