[GNC] GNUcash crashes when I try to modify an account

[CJN.... ...]

22 September 2025

Hi to Trevor, Fred, Richard.

I do appreciate the very rapid responses guiding me to install updated GNU versions. So it looks like I have a project for tomorrow.

As you picked up, I had typo error referring to version 5.21 instead of 5.12.

Currently I'm running Windows 10, on a 10 year old (partitioned) Apple MacPro 13 inch laptop.
I've been using GNU Cash since 2022, switching from an earlier perpetual licensed edition of Sage Accounts - which ceased to be supported - and Sage moved their software packages to a subscription basis only.

As my basic accounting needs are very straightforward nowadays (in retirement), just records of incomes and expenses, tabulated to facilitate easy compliance with tax returns, I was introduced to GNU by a friend, as a viable alternative to a subscription package. So Far so Good!!!

So, once I find my way thru upgrading GNU on this older MacPro, the plan is that it is time to upgrade the laptop to a new machine running a Windows11 operating system, and with GNU installed on it.

Thanks for the welcome advice.

Chris
London

cjn_international at hotmail.com<mailto:cjn_international at hotmail.com>



________________________________
From: gnucash-user <gnucash-user-bounces+cjn_international=hotmail.com at gnucash.org> on behalf of sunfish62--- via gnucash-user <gnucash-user at gnucash.org>
Sent: 21 September 2025 2:32 AM
To: Trevor Richards <trlah at yahoo.co.uk>
Cc: gnucash-user at lists.gnucash.org <gnucash-user at lists.gnucash.org>
Subject: Re: [GNC] GNUcash crashes when I try to modify an account

That doesn't seem right.

I seem to recall that there were some issues with some of the mid 5.x releases on Windows (I don't recall specifically), so you might try upgrading to 5.12 to see whether that fixes the problem.

If the problem persists, you'll probably be asked to check for a crash report (see the wiki for instructions on how to find those and submit them) to try and mail down what could be causing the crash.

⁣David T. ​

On Sep 21, 2025, 7:38 AM, at 7:38 AM, Trevor Richards <trlah at yahoo.co.uk> wrote:
>Hi David, Version: 5.7 Build ID: 5.7+(2024-06-29)Windows: Edition
>Windows 11 Home Single Language
>Version    24H2
>Installed on    ‎18/‎2/‎2025
>OS build    26100.6584
>Experience    Windows Feature Experience Pack 1000.26100.234.0
>
>I don't think it can be account names. It does not matter which account
>I try to change. I go to 'Edit account' 'Parent account' I change to
>new location with drop-down list (say, moving to Expenses). It thinks
>about it for about 15sec and then GNUcrash.
>
>On Saturday, 20 September 2025 at 17:02:05 GMT+8, sunfish62 at yahoo.com
><sunfish62 at yahoo.com> wrote:
>
> The error you report is normal when GnuCash closes unexpectedly.
>
>I surmise from the error text you provided that you are on Windows. It
>would help to know a little more: what version of Windows, what version
>of GnuCash, and what specific steps you were taking when the crash
>occurred.
>
>Is there something about the names of the accounts that might be
>relevant? I ask because there have been times when users attempted to
>rename their accounts with characters that confused the program.
>
>⁣David T.​
>
>On Sep 20, 2025, 12:44 PM, at 12:44 PM, Trevor Richards via
>gnucash-user <gnucash-user at gnucash.org> wrote:
>>My account file structure is a mess. I'm trying to improve this as I
>>learn how to use GNUcash.When I try to modify an account that is (say)
>>in the wrong location the system crashes & closes.
>>Maybe my crash problem relates to error message every time I open GNU
>>(GnuCash could not obtain the lock for C:\..... That database may be
>in
>>use by another user, in which case... ). It is not so I "Open Anyway"
>>and successfully work with Gnu and can save work.Kind regards,
>>Trevor
>>
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