[GNC] DLL Error - Windows

[Ken Pyzik]

Mike — I'll take a stab at this - but it's just an idea to try and narrow this down.  It sounds like a windows permission issue.

First, are both PC desktops or is one a desktop and the other a laptop?  Second are you the admin on both machines or not?  Third - are they networked and/or are their any other unique networking configurations that would prevent you from getting to the Program Files directory?  I only ask these question because on some corporate machines (i.e., company machines like a company laptop), they prevent you from accessing the program files directory.

These are just my guesses.  Anytime I have had issues with programs running one machine but not the other it was usually a permissions issue.

Ken
________________________________
From: Mike Jackson <m.jackson at computer.org>
Sent: Monday, September 29, 2025 7:12 AM
To: Ken Pyzik <pyz01 at outlook.com>
Cc: Adam Griffis <adam.griffis at gmail.com>; Gnucash Users <gnucash-user at gnucash.org>
Subject: Re: [GNC] DLL Error - Windows

As I have posted I get I have two PCS both running an up to date Windows 11. I see this error on one but not on the other!

Mike

On Mon, 29 Sept 2025 at 14:43, Ken Pyzik <pyz01 at outlook.com<mailto:pyz01 at outlook.com>> wrote:
What version of Windows are you running?  I am running Windows 11 (latest updates) and have no issues.

Ken
________________________________
From: gnucash-user <gnucash-user-bounces+pyz01=outlook.com at gnucash.org<mailto:outlook.com at gnucash.org>> on behalf of Adam Griffis <adam.griffis at gmail.com<mailto:adam.griffis at gmail.com>>
Sent: Monday, September 29, 2025 12:49 AM
To: Gnucash Users <gnucash-user at gnucash.org<mailto:gnucash-user at gnucash.org>>
Subject: [GNC] DLL Error - Windows

Hi all, I'm getting an error when trying to run 5.13 on Windows.

"The procedure entry point clock_gettime32 could not be located in
dynamic link library C:\Program Files
(x86)\gnucash\bin\libstdc++-6.dll"

I went through the process of installing earlier versions between 5.12
and 5.13, and it looks like the issue started with the following
version that was released on 2025-07-26, which is when that DLL was
updated from a 2023 version to a 2025 version:

gnucash-5.12-2025-07-26-git-5.12-25-ga773248939+.setup.exe

Is this a known issue?

Thanks,
Adam
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