[GNC] DLL Error - Windows

[Mike Jackson]

Ken

Both are HP laptops though one is an i5 and the other is an i7. One
significant difference between them would be that the i5 is on the list of
chips which Microsoft supports for Windows 11 (this is the one where the
installation works) and the i7 is not supported for Windows 11 but I have
installed it regardless of this and have yet to encounter any other problem
caused by this. I am admin on both machines, They are both connected to the
wifi network but neither accesses program files directory via the network.

I have a third desktop machine which is also on the list of Windows 11
supported chips and I could install gnucash there to see if this is
successful.

Mike

On Mon, 29 Sept 2025 at 15:26, Ken Pyzik <pyz01 at outlook.com> wrote:

> Mike — I'll take a stab at this - but it's just an idea to try and narrow
> this down.  It sounds like a windows permission issue.
>
> First, are both PC desktops or is one a desktop and the other a laptop?
> Second are you the admin on both machines or not?  Third - are they
> networked and/or are their any other unique networking configurations that
> would prevent you from getting to the Program Files directory?  I only ask
> these question because on some corporate machines (i.e., company machines
> like a company laptop), they prevent you from accessing the program files
> directory.
>
> These are just my guesses.  Anytime I have had issues with programs
> running one machine but not the other it was usually a permissions issue.
>
> Ken
> ------------------------------
> *From:* Mike Jackson <m.jackson at computer.org>
> *Sent:* Monday, September 29, 2025 7:12 AM
> *To:* Ken Pyzik <pyz01 at outlook.com>
> *Cc:* Adam Griffis <adam.griffis at gmail.com>; Gnucash Users <
> gnucash-user at gnucash.org>
> *Subject:* Re: [GNC] DLL Error - Windows
>
> As I have posted I get I have two PCS both running an up to date Windows
> 11. I see this error on one but not on the other!
>
> Mike
>
> On Mon, 29 Sept 2025 at 14:43, Ken Pyzik <pyz01 at outlook.com> wrote:
>
> What version of Windows are you running?  I am running Windows 11 (latest
> updates) and have no issues.
>
> Ken
> ________________________________
> From: gnucash-user <gnucash-user-bounces+pyz01=outlook.com at gnucash.org>
> on behalf of Adam Griffis <adam.griffis at gmail.com>
> Sent: Monday, September 29, 2025 12:49 AM
> To: Gnucash Users <gnucash-user at gnucash.org>
> Subject: [GNC] DLL Error - Windows
>
> Hi all, I'm getting an error when trying to run 5.13 on Windows.
>
> "The procedure entry point clock_gettime32 could not be located in
> dynamic link library C:\Program Files
> (x86)\gnucash\bin\libstdc++-6.dll"
>
> I went through the process of installing earlier versions between 5.12
> and 5.13, and it looks like the issue started with the following
> version that was released on 2025-07-26, which is when that DLL was
> updated from a 2023 version to a 2025 version:
>
> gnucash-5.12-2025-07-26-git-5.12-25-ga773248939+.setup.exe
>
> Is this a known issue?
>
> Thanks,
> Adam
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