[GNC] Requesting account

[John Ralls]

> On Jan 5, 2026, at 12:25 PM, David Dalton <dnpdalton at gmail.com> wrote:
> 
> I am interested in replacing Quicken classic with gnucash, but downloading,
> installing, and opening results in an Exception code: 0xc0000005, Faulting
> module name: libguile-2.2-1.dll, version: 0.0.0.0, time stamp: 0x68618b38
> I can't get to support to see if it is repairable without membership
> access.

Yes you can because you have: This is the support channel.

That’s probably because your antivirus quarantined that library. Move it from the quarantine directory (which varies depending on what antivirus you’re using) to the install directory that defaults to c:\Program Files (x86)\gnucash\bin.

Regards,
John Ralls