[GNC] Requesting account

[David Carlson]

David Dalton,

Please verify that you started by downloading the current release 5.14 from
the GnuCash. Org website rather than an earlier version, which you then
installed,  etc.



David Carlson

On Mon, Jan 5, 2026, 4:05 PM John Ralls <jralls at ceridwen.us> wrote:

>
>
> > On Jan 5, 2026, at 12:25 PM, David Dalton <dnpdalton at gmail.com> wrote:
> >
> > I am interested in replacing Quicken classic with gnucash, but
> downloading,
> > installing, and opening results in an Exception code: 0xc0000005,
> Faulting
> > module name: libguile-2.2-1.dll, version: 0.0.0.0, time stamp: 0x68618b38
> > I can't get to support to see if it is repairable without membership
> > access.
>
> Yes you can because you have: This is the support channel.
>
> That’s probably because your antivirus quarantined that library. Move it
> from the quarantine directory (which varies depending on what antivirus
> you’re using) to the install directory that defaults to c:\Program Files
> (x86)\gnucash\bin.
>
> Regards,
> John Ralls
>
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