[GNC] Fw: Help - Re: Gnucash Crash when Paying invoices

[Sherlock]

Hi Richard,

I suspect this is a known issue introduced in 5.13.  To confirm you may 
revert to 5.12 or update to a more recent version.

Regards,

Sherlock

On 6/14/26 7:48 PM, Liz wrote:
> I am forwarding this to the list, it having gone to the wrong addresses.
> gnucash-user at gnucash.org is the correct address.
> 
> 
> Begin forwarded message:
> 
> Date: Sun, 14 Jun 2026 13:29:51 -0400
> From: "J. Richard Herbert" <rherbert at caid.ca>
> To: gnucash-user-request at gnucash.org, gnucash-user-owner at gnucash.org
> Subject: Help - Re: Gnucash Crash when Paying invoices
> 
> 
> Hi again,
> 
> My bookkeeping is light, so I waited for a bit and updated my OpenSuse
> Tumbleweed today. then went to gnucash and have the same problem where
> trying to pay invoices results in a crash. According to today’s update
> I am on 5.13-3.4.
> 
> What can I do to move through this problem? Do you already have a
> solution?
> 
> Please, II do need help as I have years of bookkeeping in Gnucash.
> 
> Thanks,
> 
> Richard
> 
> Dr. J. Richard G. HerbertB. SC., D.V.M.
> 
> Chief Executive Officer
> Christian Aboriginal Infrastructure Developments
> A Not-for-profit Charitable NGO
> Cell: 807-629-4490     Fax: 1-866-722-5251
> rherbert at caid.ca www.caid.ca
> 
> /*“My hours of work may be different from yours – you are not obligated
> to reply to my email outside your normal work hours."*/
> 
> _Confidentiality Warning:_ Contents of this email and attached
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> 
> On 6/14/26 13:26, J. Richard Herbert wrote:
>>
>> Hi again,
>>
>> My bookkeeping is light, so I waited for a bit and updated my
>> OpenSuse Tumbleweed today. then went to gnucash and have the same
>> problem where trying to pay invoices results in a crash. According to
>> today’s update I am on 5.13-3.4.
>>
>> What can I do to move through this problem? Do you already have a
>> solution?
>>
>> Please, II do need help as I have years of bookkeeping in Gnucash.
>>
>> Thanks,
>>
>> Richard
>>
>>
>> /*“My hours of work may be different from yours – you are not
>> obligated to reply to my email outside your normal work hours."*/
>>
>> _Confidentiality Warning:_ Contents of this email and attached
>> documents are confidential. If you are not an intended recipient of
>> this email, please delete this email and documents attached to it
>> from your email application.
>>
>> On 3/28/26 21:07, J. Richard Herbert wrote:
>>>
>>> Hi,
>>>
>>> The CAID_GNU_25-26.gnucash file I am using was created on another of
>>> my computers that has a different username. Can this be the cause of
>>> the build-id traoubles seen in the crash report? If so, how to I fix
>>> the problem.
>>>
>>> Thanks for consideration on this.
>>>
>>> Richard
>>>
>>> On 3/26/26 1:54 AM, J. Richard Herbert wrote:
>>>>
>>>> I have also tried:
>>>>
>>>>   1. To return to an earlier save point to then begin with not
>>>>      duplicating the bill. I was able to get this to work once but in
>>>>      the multiple attempts to pay other vendor bills, I have failed.
>>>>      I do not know if I did something different for the one time that
>>>>      payment worked.
>>>>   2. To manually put the payment into Acc Payable and then right
>>>>      click on it to choose Assign Payment. Again crash
>>>>
>>>> On 3/25/26 17:18, J. Richard Herbert wrote:
>>>>>
>>>>> I should point at that:
>>>>>
>>>>>   1. In Preferences -> Accounts under Default Currency, I have
>>>>>      toggled Choose and Chosen Canadian
>>>>>   2. I did not have a problem paying a a posted invoice with a
>>>>>      previously entered Vendor
>>>>>   3. I entered a new Vendor and the currency is Canadian
>>>>>   4. I then duplicated an invoice from a similar vendor to save time
>>>>>      setting the invoice... but changed the vendor name when doing
>>>>> so. 5. I alter amounts and back dated when I posted
>>>>>   6. Then I could not pay the invoice due to crashing.
>>>>>
>>>>> On 3/25/26 17:04, J. Richard Herbert wrote:
>>>>>>
>>>>>> Crash when paying posted invoices:
>>>>>>
>>>>>> I fell behind in bookkeeping and started catching up today. I
>>>>>> cannot pay posted invoices. When I click to have the payment
>>>>>> accepted Gnucash crashes. I have tried through vendors to process
>>>>>> a payment, from the posted invoice, and from the pop-up that
>>>>>> opens to process a payment when I start up gnucash. I updated the
>>>>>> computer today to see if an update would help (zypper dup), but
>>>>>> have the same problem.
>>>>>>
>>>>>> I am working in OpenSuse Tumbleweed with KDE Plasma (see
>>>>>> attached) operating in Btrfs and file storage in ext4. The
>>>>>> Gnucash version is 5.13 (see attached). Although, the Gnucash
>>>>>> version was updated when the computer updated. The last time I
>>>>>> can be certain Gnucash worked was July 2025 (I fell far behind
>>>>>> with bookkeeping). I have also attached the crash report.
>>>>>>
>>>>>> When I have to scrub, I bring forward the ~/.local/share/gnucash
>>>>>> directory with its contents when I need to do a reinstall (which
>>>>>> is not the issue here).
>>>>>>
>>>>>> Please, help.
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>> Richard
>>>>>>
>>>>>> -- 
>>>>>>
>>>>>> Richard Herbert
>>>>>>
>>>>>> _Confidentiality Warning:_ Contents of this email and attached
>>>>>> documents are confidential. If you are not an intended recipient
>>>>>> of this email, please delete this email and documents attached to
>>>>>> it from your email application.
>>>>>>   
>>>>>>
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