Can't process a payment

[Scott Ackerman]

Well, that didn't work. Fortunately I made a backup because it deleted
everything and didn't move anything to a new root. Fortunately I make
weekly backups (although it looks like I better start making it daily).
So I guess that I will have to go back to my last backup and continue
from there.

Derek Atkins wrote:
> Hi,
>
> Quoting Scott Ackerman <lists at scott-ackerman.com>:
>
>> Derek,
>>
>> there is only one (1) root account. If I attempt to delete it is asks me
>> if I want to move all of the subaccounts to "root account". I and have
>
> Exactly.  This is exactly what you want to do.  Once you delete the
> errant root account you should be able to Process Payment again.
>
>> installed 2.2.1 not 2.0. But thanks for the tip anyway.
>
> Are you sure you never tried to migrate this data file to 2.0?
>
> -derek
>
>> Derek Atkins wrote:
>>> Hi,
>>>
>>> Quoting Scott Ackerman <lists at scott-ackerman.com>:
>>>
>>>> I just tried to enter a payment from a customer, the transaction has
>>>> been posted. After I select the Customer and Select the invoice, enter
>>>> the Num and Memo Fields I get a popup message saying "you must
>>>> select a
>>>> transfer account from the account tree". The only account that is
>>>> available is root account:assets:accounts receivable and I can't
>>>> scroll/select any other account. Highlighting that account doesn't
>>>> work
>>>
>>> This means you went from 2.2 back to 2.0, which created an extra Root
>>> Account.
>>> You should remove that.  Just reparent everything out from under it
>>> to be a Top Level account.
>>>
>>>> either. I have tried uninstalling and reinstalling the program to no
>>>> avail. After a couple of minutes the whole program locks up, I have to
>>>> use task manager in Windows to force quit. I am using 2.2.1 and I also
>>>> the data files installed on a linux server. I have tried the same
>>>> operations from the Linux version of GnuCash and get the exact same
>>>> response. Since you can't edit the A/R account directly this kind of
>>>> creates a very real problem. Any ideas?
>>>
>>> See above.  Remove your root account and try again.
>>>
>>>> Please remember to CC this list on all your replies.
>>>> You can do this by using Reply-To-List or Reply-All.
>>>
>>> -derek
>>>
>>
>> -- 
>> Scott Ackerman
>> 1212 Baker Street
>> Fort Collins, Colorado 80524
>> 970-689-3999
>> Cell 970-231-9035
>> Fax 888-290-2131
>>
>> "Every improvement in the standard of work men do is followed swiftly
>> and inevitably by an improvement in the men who do it" - William Morris
>>
>>
>
>
>

-- 
Scott Ackerman
1212 Baker Street
Fort Collins, Colorado 80524
970-689-3999
Cell 970-231-9035
Fax 888-290-2131

"Every improvement in the standard of work men do is followed swiftly and inevitably by an improvement in the men who do it" - William Morris