Can't process a payment

[Scott Ackerman]

Derek,

did some more investigating, and you were right, I have v2.01 installed
on my Linux box and I must have used it after upgrading to the Windows
2.2.1 version. In the Linux version it clearly shows two root accounts,
however if I delete the top one everything goes bye bye, if I delete the
second to top then the assett, equity, etc. disappear. No easy way out
of the mess I got myself into it looks like. Thanks for your help.

Derek Atkins wrote:
> Well, your other option is to "Edit Account" for each real top-level
> level account under "Root Account", and then change it to a top level.
> Then you can delete the (empty) Root Account.
>
> Note that you can quit without saving..  Or use the most recent
> backup .xac file that GnuCash created.
>
> -derek
>
> Quoting Scott Ackerman <lists at scott-ackerman.com>:
>
>> Well, that didn't work. Fortunately I made a backup because it deleted
>> everything and didn't move anything to a new root. Fortunately I make
>> weekly backups (although it looks like I better start making it daily).
>> So I guess that I will have to go back to my last backup and continue
>> from there.
>>
>> Derek Atkins wrote:
>>> Hi,
>>>
>>> Quoting Scott Ackerman <lists at scott-ackerman.com>:
>>>
>>>> Derek,
>>>>
>>>> there is only one (1) root account. If I attempt to delete it is
>>>> asks me
>>>> if I want to move all of the subaccounts to "root account". I and have
>>>
>>> Exactly.  This is exactly what you want to do.  Once you delete the
>>> errant root account you should be able to Process Payment again.
>>>
>>>> installed 2.2.1 not 2.0. But thanks for the tip anyway.
>>>
>>> Are you sure you never tried to migrate this data file to 2.0?
>>>
>>> -derek
>>>
>>>> Derek Atkins wrote:
>>>>> Hi,
>>>>>
>>>>> Quoting Scott Ackerman <lists at scott-ackerman.com>:
>>>>>
>>>>>> I just tried to enter a payment from a customer, the transaction has
>>>>>> been posted. After I select the Customer and Select the invoice,
>>>>>> enter
>>>>>> the Num and Memo Fields I get a popup message saying "you must
>>>>>> select a
>>>>>> transfer account from the account tree". The only account that is
>>>>>> available is root account:assets:accounts receivable and I can't
>>>>>> scroll/select any other account. Highlighting that account doesn't
>>>>>> work
>>>>>
>>>>> This means you went from 2.2 back to 2.0, which created an extra Root
>>>>> Account.
>>>>> You should remove that.  Just reparent everything out from under it
>>>>> to be a Top Level account.
>>>>>
>>>>>> either. I have tried uninstalling and reinstalling the program to no
>>>>>> avail. After a couple of minutes the whole program locks up, I
>>>>>> have to
>>>>>> use task manager in Windows to force quit. I am using 2.2.1 and I
>>>>>> also
>>>>>> the data files installed on a linux server. I have tried the same
>>>>>> operations from the Linux version of GnuCash and get the exact same
>>>>>> response. Since you can't edit the A/R account directly this kind of
>>>>>> creates a very real problem. Any ideas?
>>>>>
>>>>> See above.  Remove your root account and try again.
>>>>>
>>>>>> Please remember to CC this list on all your replies.
>>>>>> You can do this by using Reply-To-List or Reply-All.
>>>>>
>>>>> -derek
>>>>>
>>>>
>>>> -- 
>>>> Scott Ackerman
>>>> 1212 Baker Street
>>>> Fort Collins, Colorado 80524
>>>> 970-689-3999
>>>> Cell 970-231-9035
>>>> Fax 888-290-2131
>>>>
>>>> "Every improvement in the standard of work men do is followed swiftly
>>>> and inevitably by an improvement in the men who do it" - William
>>>> Morris
>>>>
>>>>
>>>
>>>
>>>
>>
>> -- 
>> Scott Ackerman
>> 1212 Baker Street
>> Fort Collins, Colorado 80524
>> 970-689-3999
>> Cell 970-231-9035
>> Fax 888-290-2131
>>
>> "Every improvement in the standard of work men do is followed swiftly
>> and inevitably by an improvement in the men who do it" - William Morris
>>
>>
>
>
>

-- 
Scott Ackerman
1212 Baker Street
Fort Collins, Colorado 80524
970-689-3999
Cell 970-231-9035
Fax 888-290-2131

"Every improvement in the standard of work men do is followed swiftly and inevitably by an improvement in the men who do it" - William Morris