Can't process a payment

[Derek Atkins]

Like I said, reparent each real account to the top level and THEN
delete the "Root Account"

-derek

Quoting Scott Ackerman <lists at scott-ackerman.com>:

> Derek,
>
> did some more investigating, and you were right, I have v2.01 installed
> on my Linux box and I must have used it after upgrading to the Windows
> 2.2.1 version. In the Linux version it clearly shows two root accounts,
> however if I delete the top one everything goes bye bye, if I delete the
> second to top then the assett, equity, etc. disappear. No easy way out
> of the mess I got myself into it looks like. Thanks for your help.
>
> Derek Atkins wrote:
>> Well, your other option is to "Edit Account" for each real top-level
>> level account under "Root Account", and then change it to a top level.
>> Then you can delete the (empty) Root Account.
>>
>> Note that you can quit without saving..  Or use the most recent
>> backup .xac file that GnuCash created.
>>
>> -derek
>>
>> Quoting Scott Ackerman <lists at scott-ackerman.com>:
>>
>>> Well, that didn't work. Fortunately I made a backup because it deleted
>>> everything and didn't move anything to a new root. Fortunately I make
>>> weekly backups (although it looks like I better start making it daily).
>>> So I guess that I will have to go back to my last backup and continue
>>> from there.
>>>
>>> Derek Atkins wrote:
>>>> Hi,
>>>>
>>>> Quoting Scott Ackerman <lists at scott-ackerman.com>:
>>>>
>>>>> Derek,
>>>>>
>>>>> there is only one (1) root account. If I attempt to delete it is
>>>>> asks me
>>>>> if I want to move all of the subaccounts to "root account". I and have
>>>>
>>>> Exactly.  This is exactly what you want to do.  Once you delete the
>>>> errant root account you should be able to Process Payment again.
>>>>
>>>>> installed 2.2.1 not 2.0. But thanks for the tip anyway.
>>>>
>>>> Are you sure you never tried to migrate this data file to 2.0?
>>>>
>>>> -derek
>>>>
>>>>> Derek Atkins wrote:
>>>>>> Hi,
>>>>>>
>>>>>> Quoting Scott Ackerman <lists at scott-ackerman.com>:
>>>>>>
>>>>>>> I just tried to enter a payment from a customer, the transaction has
>>>>>>> been posted. After I select the Customer and Select the invoice,
>>>>>>> enter
>>>>>>> the Num and Memo Fields I get a popup message saying "you must
>>>>>>> select a
>>>>>>> transfer account from the account tree". The only account that is
>>>>>>> available is root account:assets:accounts receivable and I can't
>>>>>>> scroll/select any other account. Highlighting that account doesn't
>>>>>>> work
>>>>>>
>>>>>> This means you went from 2.2 back to 2.0, which created an extra Root
>>>>>> Account.
>>>>>> You should remove that.  Just reparent everything out from under it
>>>>>> to be a Top Level account.
>>>>>>
>>>>>>> either. I have tried uninstalling and reinstalling the program to no
>>>>>>> avail. After a couple of minutes the whole program locks up, I
>>>>>>> have to
>>>>>>> use task manager in Windows to force quit. I am using 2.2.1 and I
>>>>>>> also
>>>>>>> the data files installed on a linux server. I have tried the same
>>>>>>> operations from the Linux version of GnuCash and get the exact same
>>>>>>> response. Since you can't edit the A/R account directly this kind of
>>>>>>> creates a very real problem. Any ideas?
>>>>>>
>>>>>> See above.  Remove your root account and try again.
>>>>>>
>>>>>>> Please remember to CC this list on all your replies.
>>>>>>> You can do this by using Reply-To-List or Reply-All.
>>>>>>
>>>>>> -derek
>>>>>>
>>>>>
>>>>> --
>>>>> Scott Ackerman
>>>>> 1212 Baker Street
>>>>> Fort Collins, Colorado 80524
>>>>> 970-689-3999
>>>>> Cell 970-231-9035
>>>>> Fax 888-290-2131
>>>>>
>>>>> "Every improvement in the standard of work men do is followed swiftly
>>>>> and inevitably by an improvement in the men who do it" - William
>>>>> Morris
>>>>>
>>>>>
>>>>
>>>>
>>>>
>>>
>>> --
>>> Scott Ackerman
>>> 1212 Baker Street
>>> Fort Collins, Colorado 80524
>>> 970-689-3999
>>> Cell 970-231-9035
>>> Fax 888-290-2131
>>>
>>> "Every improvement in the standard of work men do is followed swiftly
>>> and inevitably by an improvement in the men who do it" - William Morris
>>>
>>>
>>
>>
>>
>
> --
> Scott Ackerman
> 1212 Baker Street
> Fort Collins, Colorado 80524
> 970-689-3999
> Cell 970-231-9035
> Fax 888-290-2131
>
> "Every improvement in the standard of work men do is followed swiftly 
> and inevitably by an improvement in the men who do it" - William 
> Morris
>
>



-- 
       Derek Atkins, SB '93 MIT EE, SM '95 MIT Media Laboratory
       Member, MIT Student Information Processing Board  (SIPB)
       URL: http://web.mit.edu/warlord/    PP-ASEL-IA     N1NWH
       warlord at MIT.EDU                        PGP key available