Can't process a payment

[Scott Ackerman]

Okay, maybe I am missing something simple but there is only one top
level account showing in the 2.2.1 version. The top is "Root Account",
directly under that are assets, equity, expenses, income, liabilities.
So I am not sure what you mean by "reparent".

Derek Atkins wrote:
> Like I said, reparent each real account to the top level and THEN
> delete the "Root Account"
>
> -derek
>
> Quoting Scott Ackerman <lists at scott-ackerman.com>:
>
>> Derek,
>>
>> did some more investigating, and you were right, I have v2.01 installed
>> on my Linux box and I must have used it after upgrading to the Windows
>> 2.2.1 version. In the Linux version it clearly shows two root accounts,
>> however if I delete the top one everything goes bye bye, if I delete the
>> second to top then the assett, equity, etc. disappear. No easy way out
>> of the mess I got myself into it looks like. Thanks for your help.
>>
>> Derek Atkins wrote:
>>> Well, your other option is to "Edit Account" for each real top-level
>>> level account under "Root Account", and then change it to a top level.
>>> Then you can delete the (empty) Root Account.
>>>
>>> Note that you can quit without saving..  Or use the most recent
>>> backup .xac file that GnuCash created.
>>>
>>> -derek
>>>
>>> Quoting Scott Ackerman <lists at scott-ackerman.com>:
>>>
>>>> Well, that didn't work. Fortunately I made a backup because it deleted
>>>> everything and didn't move anything to a new root. Fortunately I make
>>>> weekly backups (although it looks like I better start making it
>>>> daily).
>>>> So I guess that I will have to go back to my last backup and continue
>>>> from there.
>>>>
>>>> Derek Atkins wrote:
>>>>> Hi,
>>>>>
>>>>> Quoting Scott Ackerman <lists at scott-ackerman.com>:
>>>>>
>>>>>> Derek,
>>>>>>
>>>>>> there is only one (1) root account. If I attempt to delete it is
>>>>>> asks me
>>>>>> if I want to move all of the subaccounts to "root account". I and
>>>>>> have
>>>>>
>>>>> Exactly.  This is exactly what you want to do.  Once you delete the
>>>>> errant root account you should be able to Process Payment again.
>>>>>
>>>>>> installed 2.2.1 not 2.0. But thanks for the tip anyway.
>>>>>
>>>>> Are you sure you never tried to migrate this data file to 2.0?
>>>>>
>>>>> -derek
>>>>>
>>>>>> Derek Atkins wrote:
>>>>>>> Hi,
>>>>>>>
>>>>>>> Quoting Scott Ackerman <lists at scott-ackerman.com>:
>>>>>>>
>>>>>>>> I just tried to enter a payment from a customer, the
>>>>>>>> transaction has
>>>>>>>> been posted. After I select the Customer and Select the invoice,
>>>>>>>> enter
>>>>>>>> the Num and Memo Fields I get a popup message saying "you must
>>>>>>>> select a
>>>>>>>> transfer account from the account tree". The only account that is
>>>>>>>> available is root account:assets:accounts receivable and I can't
>>>>>>>> scroll/select any other account. Highlighting that account doesn't
>>>>>>>> work
>>>>>>>
>>>>>>> This means you went from 2.2 back to 2.0, which created an extra
>>>>>>> Root
>>>>>>> Account.
>>>>>>> You should remove that.  Just reparent everything out from under it
>>>>>>> to be a Top Level account.
>>>>>>>
>>>>>>>> either. I have tried uninstalling and reinstalling the program
>>>>>>>> to no
>>>>>>>> avail. After a couple of minutes the whole program locks up, I
>>>>>>>> have to
>>>>>>>> use task manager in Windows to force quit. I am using 2.2.1 and I
>>>>>>>> also
>>>>>>>> the data files installed on a linux server. I have tried the same
>>>>>>>> operations from the Linux version of GnuCash and get the exact
>>>>>>>> same
>>>>>>>> response. Since you can't edit the A/R account directly this
>>>>>>>> kind of
>>>>>>>> creates a very real problem. Any ideas?
>>>>>>>
>>>>>>> See above.  Remove your root account and try again.
>>>>>>>
>>>>>>>> Please remember to CC this list on all your replies.
>>>>>>>> You can do this by using Reply-To-List or Reply-All.
>>>>>>>
>>>>>>> -derek
>>>>>>>
>>>>>>
>>>>>> -- 
>>>>>> Scott Ackerman
>>>>>> 1212 Baker Street
>>>>>> Fort Collins, Colorado 80524
>>>>>> 970-689-3999
>>>>>> Cell 970-231-9035
>>>>>> Fax 888-290-2131
>>>>>>
>>>>>> "Every improvement in the standard of work men do is followed
>>>>>> swiftly
>>>>>> and inevitably by an improvement in the men who do it" - William
>>>>>> Morris
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>>
>>>>
>>>> -- 
>>>> Scott Ackerman
>>>> 1212 Baker Street
>>>> Fort Collins, Colorado 80524
>>>> 970-689-3999
>>>> Cell 970-231-9035
>>>> Fax 888-290-2131
>>>>
>>>> "Every improvement in the standard of work men do is followed swiftly
>>>> and inevitably by an improvement in the men who do it" - William
>>>> Morris
>>>>
>>>>
>>>
>>>
>>>
>>
>> -- 
>> Scott Ackerman
>> 1212 Baker Street
>> Fort Collins, Colorado 80524
>> 970-689-3999
>> Cell 970-231-9035
>> Fax 888-290-2131
>>
>> "Every improvement in the standard of work men do is followed swiftly
>> and inevitably by an improvement in the men who do it" - William Morris
>>
>>
>
>
>

-- 
Scott Ackerman
1212 Baker Street
Fort Collins, Colorado 80524
970-689-3999
Cell 970-231-9035
Fax 888-290-2131

"Every improvement in the standard of work men do is followed swiftly and inevitably by an improvement in the men who do it" - William Morris