Can't process a payment

[Scott Ackerman]

Okay, I am a dumbs**t. I get it, I reparent it to "New top level
account". Thanks, I guess it just takes a little longer with some of us ;-)

Derek Atkins wrote:
> Like I said, reparent each real account to the top level and THEN
> delete the "Root Account"
>
> -derek
>
> Quoting Scott Ackerman <lists at scott-ackerman.com>:
>
>> Derek,
>>
>> did some more investigating, and you were right, I have v2.01 installed
>> on my Linux box and I must have used it after upgrading to the Windows
>> 2.2.1 version. In the Linux version it clearly shows two root accounts,
>> however if I delete the top one everything goes bye bye, if I delete the
>> second to top then the assett, equity, etc. disappear. No easy way out
>> of the mess I got myself into it looks like. Thanks for your help.
>>
>> Derek Atkins wrote:
>>> Well, your other option is to "Edit Account" for each real top-level
>>> level account under "Root Account", and then change it to a top level.
>>> Then you can delete the (empty) Root Account.
>>>
>>> Note that you can quit without saving..  Or use the most recent
>>> backup .xac file that GnuCash created.
>>>
>>> -derek
>>>
>>> Quoting Scott Ackerman <lists at scott-ackerman.com>:
>>>
>>>> Well, that didn't work. Fortunately I made a backup because it deleted
>>>> everything and didn't move anything to a new root. Fortunately I make
>>>> weekly backups (although it looks like I better start making it
>>>> daily).
>>>> So I guess that I will have to go back to my last backup and continue
>>>> from there.
>>>>
>>>> Derek Atkins wrote:
>>>>> Hi,
>>>>>
>>>>> Quoting Scott Ackerman <lists at scott-ackerman.com>:
>>>>>
>>>>>> Derek,
>>>>>>
>>>>>> there is only one (1) root account. If I attempt to delete it is
>>>>>> asks me
>>>>>> if I want to move all of the subaccounts to "root account". I and
>>>>>> have
>>>>>
>>>>> Exactly.  This is exactly what you want to do.  Once you delete the
>>>>> errant root account you should be able to Process Payment again.
>>>>>
>>>>>> installed 2.2.1 not 2.0. But thanks for the tip anyway.
>>>>>
>>>>> Are you sure you never tried to migrate this data file to 2.0?
>>>>>
>>>>> -derek
>>>>>
>>>>>> Derek Atkins wrote:
>>>>>>> Hi,
>>>>>>>
>>>>>>> Quoting Scott Ackerman <lists at scott-ackerman.com>:
>>>>>>>
>>>>>>>> I just tried to enter a payment from a customer, the
>>>>>>>> transaction has
>>>>>>>> been posted. After I select the Customer and Select the invoice,
>>>>>>>> enter
>>>>>>>> the Num and Memo Fields I get a popup message saying "you must
>>>>>>>> select a
>>>>>>>> transfer account from the account tree". The only account that is
>>>>>>>> available is root account:assets:accounts receivable and I can't
>>>>>>>> scroll/select any other account. Highlighting that account doesn't
>>>>>>>> work
>>>>>>>
>>>>>>> This means you went from 2.2 back to 2.0, which created an extra
>>>>>>> Root
>>>>>>> Account.
>>>>>>> You should remove that.  Just reparent everything out from under it
>>>>>>> to be a Top Level account.
>>>>>>>
>>>>>>>> either. I have tried uninstalling and reinstalling the program
>>>>>>>> to no
>>>>>>>> avail. After a couple of minutes the whole program locks up, I
>>>>>>>> have to
>>>>>>>> use task manager in Windows to force quit. I am using 2.2.1 and I
>>>>>>>> also
>>>>>>>> the data files installed on a linux server. I have tried the same
>>>>>>>> operations from the Linux version of GnuCash and get the exact
>>>>>>>> same
>>>>>>>> response. Since you can't edit the A/R account directly this
>>>>>>>> kind of
>>>>>>>> creates a very real problem. Any ideas?
>>>>>>>
>>>>>>> See above.  Remove your root account and try again.
>>>>>>>
>>>>>>>> Please remember to CC this list on all your replies.
>>>>>>>> You can do this by using Reply-To-List or Reply-All.
>>>>>>>
>>>>>>> -derek
>>>>>>>
>>>>>>
>>>>>> -- 
>>>>>> Scott Ackerman
>>>>>> 1212 Baker Street
>>>>>> Fort Collins, Colorado 80524
>>>>>> 970-689-3999
>>>>>> Cell 970-231-9035
>>>>>> Fax 888-290-2131
>>>>>>
>>>>>> "Every improvement in the standard of work men do is followed
>>>>>> swiftly
>>>>>> and inevitably by an improvement in the men who do it" - William
>>>>>> Morris
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>>
>>>>
>>>> -- 
>>>> Scott Ackerman
>>>> 1212 Baker Street
>>>> Fort Collins, Colorado 80524
>>>> 970-689-3999
>>>> Cell 970-231-9035
>>>> Fax 888-290-2131
>>>>
>>>> "Every improvement in the standard of work men do is followed swiftly
>>>> and inevitably by an improvement in the men who do it" - William
>>>> Morris
>>>>
>>>>
>>>
>>>
>>>
>>
>> -- 
>> Scott Ackerman
>> 1212 Baker Street
>> Fort Collins, Colorado 80524
>> 970-689-3999
>> Cell 970-231-9035
>> Fax 888-290-2131
>>
>> "Every improvement in the standard of work men do is followed swiftly
>> and inevitably by an improvement in the men who do it" - William Morris
>>
>>
>
>
>

-- 
Scott Ackerman
1212 Baker Street
Fort Collins, Colorado 80524
970-689-3999
Cell 970-231-9035
Fax 888-290-2131

"Every improvement in the standard of work men do is followed swiftly and inevitably by an improvement in the men who do it" - William Morris