GnuCash problems

[Elizabeth Dodd]

On Thu, 3 Feb 2011 05:19:53 -0800 (PST)
bushman <sameonek at gmail.com> wrote:

> Hi Curtis,
> I am very sorry to see you still haven't had an answer since Jan 14th.
> I am afraid I know nothing, but am considering Gnucash, and have just
> started learning it to see.
> The biggest nightmare would be to be stuck unable to access my
> accounts, and NOBODY to help!....
> Not a future I am keen to tie myself into.
> 
> So I hope this stimulates an answer - which would help faith in the
> support process - or that you got a solution (in which case to hear
> of it here would ditto...)
> Bushman

the original report lacks a few useful pieces of information

Version of Gnucash
Operating System

Other things that the computer owner has done in the time leading up to
the problem eg installed new software