GNU Cash installation issue

[Ron Radke]

Hi Geert,

I have both computers open so I can compare them (the laptop for which
GnuCash works fine and the Desktop for which it doesn't). The first
difference that I notice is that the desktop does not have the .gconf
folder. (I'm quite sure the same install program was used to install on both
computers.)

Otherwise, the permissions look the same. For .gconfd and .gnucash folders
on both computers, System, Administrator, and User all have Full Control. 

On both computers, the .gconfd has one file, saved_state. This file is dated
with last date the program was used, but it appears to be empty (0 KB and
empty when opened with Notepad).

I found about 50 trace files on the computer. Probably one for every time
I've opened the program. Interesting because I don't remember seeing error
messages. I'll attach all the ones that I think are different. The most
common one was the "CRIT <gnc.import.aqbanking> one. Next most common was
the simple one that only says "WARN <gnc.app-utils> Could not spawn perl".

Thanks.

Ron


-----Original Message-----
From: Geert Janssens [mailto:janssens-geert at telenet.be] 
Sent: Saturday, February 26, 2011 4:26 AM
To: gnucash-user at gnucash.org
Cc: Ron Radke; David T.
Subject: Re: GNU Cash installation issue

On vrijdag 25 februari 2011, Ron Radke wrote:
> Thanks for that, David. What folders and files do I need to look for to
> check permissions?
> 
> Ron
> 
GnuCash creates a number of directories in c:\Documents and
Settings\<user>\, 
like
- .banking
- .gconf
- .gconfd
- .gnome2
- .gnome2_private
- .gnucash

The directories related to the preferences that are not retained are .gconf 
and .gconfd. It is the GConf program that is responsible for storing your 
preferences and for some reason it isn't allowed.

On the other hand, you also wrote that open account registers when GnuCash
is 
quit are reopened when you start GnuCash again. That information is stored
in 
the .gnucash directory, so apparently you do have write permissions in that 
directory.

Can you look at those directories and check if there are some permissions 
issues there ?

Also, can you attach the gnucash trace file [1] ? It may hold additional 
useful information.

Thanks

Geert

[1] How to find your trace file: 
http://wiki.gnucash.org/wiki/Windows#Error_messages.2C_Trace_file
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