Losing data

[David Carlson]

On 12/21/2013 2:16 AM, Chris Bester wrote:
> Hi Johannes
>
> I am using Windows 7 on an Acer computer.  I have version 2.4.13 of Gnucash.
> Gnucash automatically opens when I click the desktop icon.
>
> Hope this will assist you in advising me.
>
> Many thanks
>
> Chris
>
> -----Original Message-----
> From: gnucash-user-bounces+chrisbester=cybersmart.co.za at gnucash.org
> [mailto:gnucash-user-bounces+chrisbester=cybersmart.co.za at gnucash.org] On
> Behalf Of Johannes Kapune
> Sent: 20 December 2013 09:36 PM
> To: gnucash-user at gnucash.org
> Subject: Re: Losing data
>
> Hi Chris,
>
> question is what OperatingSystem (OS) you use. Is it windows XP, Win 7, win
> 8 is it a Mac is it a kind of Linux?
>
> Version of GnuCash you can see at start time or when you go to help -> info
>
> How do you open you GnuCash file? Click on one file or is it automatically
> opened when you start the GnuCash program itself?
>
> Johannes
>
> Am 20.12.2013 20:16, schrieb Chris Bester:
>> Hi Maf
>>
>> All my data that I entered since the first of September disappeared. The
> first time was a few weeks ago.  I reentered  all the data and carried on
> entering new data as time progressed.  Today, on opening Gnucash, I again
> discovered all my data entered since the beginning of September missing. I
> started using Gnucash this year, which means I should have the latest
> version. I do not know what you mean by OS or XML or SQL an all the rest of
> the technical jargon you are using. However, many thanks for responding.
>> Chris
>>
>> -----Original Message-----
>> From: Maf. King [mailto:maf at chilwell.net]
>> Sent: 20 December 2013 06:28 PM
>> To: gnucash-user at gnucash.org
>> Cc: Chris Bester
>> Subject: Re: Losing data
>>
>> Hi Chris,
>>
>> Boilerplate questions: which version of GC, which OS?  Do you mean that
> all the data you've entered since August has gone missing, or just a
> selection of days at the end of Aug?
>> Are you using XML as the data store back end or one of the SQL databases?
>>
>> What is the filename - if it has some datestamps in it, maybe you've
> opened a backup by mistake at some point?
>> HTH,
>> Maf.
>>
>>
>> On Fri 20 December 13 17:29:09 Chris Bester wrote:
>>> Hi There
>>>
>>>
>>>
>>> I have twice experienced that my data from the end of August vanished.
>>> Fortunately I have printouts to replace the data manually.  What am I 
>>> doing wrong?  Can this data be recovered?  What happened to it?
>>>
>>>
>>>
>>> Thanks
>>>
>>>
>>>
>>> Chris
>>>
>>> _______________________________________________
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>> --
>> Maf. King
>> PGP Key fingerprint = 8D68 A91F 733B 2C1F 43B7  2B7C E591 E8E1 0DE7 
>> C542
>>
>>
>>
>>
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>

Now tell us where you keep your data file and whether it is in the
default form with a .gnucash suffix.  Is it remote, say in a cloud, for
example?
When the program opens does the data open automatically or do you need
to select the data file from the GnuCash File menu?  Have you changed
any of the backup options from the defaults set by GnuCash?

David C