Problems starting Gnucash

[Dwayne and Denise Purvis]

Hello,

We've been using Gnucash for several years and have no problems but
beginning today, when we attempt to start the application, the flash screen
pops-up and begins loading then the application just dies with no errors.  I
can find no log files or information in the windows logs to indicate what
the problem might be.  I've had issues when there was a lock file left out
due to an unexpected shutdown or something, but that gives a specific error
that you can refer to.  In this case, there are no errors. Does anyone have
any advice on how to troubleshoot this issue?  I'm an IT professional but
know very little about the inner workings of this product so am at somewhat
of a loss. 

 

I am running on Windows 8.1 (I updated to 8.1 earlier this week).  I test
executed the application after the upgrade and it launched successfully.
I've re-installed it and even updated to the latest release but have the
same issue.  I've also restored to a restore point in Windows from the date
that I tested it and continue to have an issue.  

 

Permissions are no problem and disk space is not a problem.  The main thing
I'm interested in is information on how to identify the problem to try to
resolve the issue.

 

Thanks,

Dwayne