Problems starting Gnucash

[Colin Law]

On 26 October 2013 21:37, Dwayne and Denise Purvis
<ddpurvis17 at woh.rr.com> wrote:
> Hello,
>
> We've been using Gnucash for several years and have no problems but
> beginning today, when we attempt to start the application, the flash screen
> pops-up and begins loading then the application just dies with no errors.  I
> can find no log files or information in the windows logs to indicate what
> the problem might be.  I've had issues when there was a lock file left out
> due to an unexpected shutdown or something, but that gives a specific error
> that you can refer to.  In this case, there are no errors. Does anyone have
> any advice on how to troubleshoot this issue?  I'm an IT professional but
> know very little about the inner workings of this product so am at somewhat
> of a loss.

http://wiki.gnucash.org/wiki/Tracefile describes how to find the trace
file which may contain some clues.

Colin

>
>
>
> I am running on Windows 8.1 (I updated to 8.1 earlier this week).  I test
> executed the application after the upgrade and it launched successfully.
> I've re-installed it and even updated to the latest release but have the
> same issue.  I've also restored to a restore point in Windows from the date
> that I tested it and continue to have an issue.
>
>
>
> Permissions are no problem and disk space is not a problem.  The main thing
> I'm interested in is information on how to identify the problem to try to
> resolve the issue.
>
>
>
> Thanks,
>
> Dwayne
>
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