Duplicate invoices help needed

[Brenda Reed]

Thank you for reminder to reply to list. I'm not able to "find" the
duplicated invoice doing a search on either the invoice # or the customer
apparently because both records have the exact same invoice #. Only one
invoice shows up in the search results! In the A/R reg one of the invoices
has a ? mark in the Type column and the other has an "I". I was able to
unpost the credit note which is now $0 and does not show up on the aging
report nor the A/R register, so it appears that those worked.  What is the
? in the register and how can I find the record to unpost it? Also, is the
program supposed to be able to create invoices using the same invoice #?
Thank you, Brenda

*Brenda*


On Mon, Feb 3, 2014 at 2:51 PM, R. Victor Klassen <rvklassen at gmail.com>wrote:

> Please remember to copy the list on all replies.  There may be others who
> have helpful comments or who will benefit from the information.
>
> Yes, you first unpost to edit, then to change things like the date and
> invoice number you still need to click the "edit invoice" button, which is
> ghosted until you unpost.
>
> I haven't dealt with credit notes (they're new in 6.0).
>
> I imagine they behave much like invoices, given how much bills and
> invoices are alike.
>
>
> On Feb 3, 2014, at 10:39 AM, Brenda Reed <brendareed123 at gmail.com> wrote:
>
> Hi Victor,
>
> So then to edit it I would have to unpost it, correct? But how then do I
> deal with the credit note that I created? I doubt I will be reusing one of
> those so then it will just hang out forever. Is it possible to make the
> amounts 0 for the invoice and the credit?
>
> Thanks Victor
>
> *Brenda*
>
>
> On Mon, Feb 3, 2014 at 4:51 AM, R. Victor Klassen <rvklassen at gmail.com>wrote:
>
>> While it is true that you cannot delete an invoice, you can edit it.
>>
>> By which I mean that you can change everything about it, including its
>> invoice number, date, etc.
>>
>> So, short term, give the duplicate a number that will be easily
>> distinguished from normal numbers.
>> Eventually, you can re-use that invoice, giving it an appropriate number.
>>
>> On Feb 2, 2014, at 9:50 PM, Brenda Reed <brendareed123 at gmail.com> wrote:
>>
>> > Hello, newbie user here. I somehow made a duplicate of an invoice
>> > accidentally and somehow the same invoice # was used. I have found out
>> that
>> > once an invoice is created it cannot be deleted, so I created a credit
>> note
>> > which I figured would reverse one of the invoices, which it did in the
>> A/R
>> > register. Then I ran an A/R Aging and it only showed the debit and the
>> > credit for 1 of the invoices, with a $0 balance. I'm stumped as to how
>> to
>> > handle this the right way; I don't really want an extra invoice hanging
>> out
>> > there in A/R looking like I'm owed money that I won't be receiving, and
>> not
>> > sure what will happen when it comes to applying the payment if it's
>> showing
>> > a $0 balance because I entered a credit against 1 of the invoices. Thank
>> > you for any help.
>> > *Brenda*
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>