Duplicate invoices help needed

[Derek Atkins]

Hi,

On Mon, February 3, 2014 11:29 pm, Brenda Reed wrote:
> Thank you for reminder to reply to list. I'm not able to "find" the
> duplicated invoice doing a search on either the invoice # or the customer
> apparently because both records have the exact same invoice #. Only one
> invoice shows up in the search results! In the A/R reg one of the invoices
> has a ? mark in the Type column and the other has an "I". I was able to
> unpost the credit note which is now $0 and does not show up on the aging
> report nor the A/R register, so it appears that those worked.  What is the
> ? in the register and how can I find the record to unpost it? Also, is the
> program supposed to be able to create invoices using the same invoice #?
> Thank you, Brenda
>
> *Brenda*

It sounds like you do NOT duplicate an invoice, but instead duplicated the
invoice's posted transaction.  So you have a duplicate transaction in your
A/R account.  But I suspect that, even though the "type" is "?", if you
just try to delete it from A/R you may not be able to.  But try, just for
kicks.  If you can, great.

If not, I'm afraid you've no-man's land... You did something the
developers didn't expect and got yourself into a state that unfortunately
you wont be able to get out of.  So, assuming you cannot just delete it
from A/R, please file a bug report so the developers remember to handle
this corner case (namely, you shouldn't be able to duplicate a read-only
transaction).

> Please remember to CC this list on all your replies.
> You can do this by using Reply-To-List or Reply-All.

-derek

-- 
       Derek Atkins                 617-623-3745
       derek at ihtfp.com             www.ihtfp.com
       Computer and Internet Security Consultant