Fwd: Gnucash issues

John Ralls jralls at ceridwen.us
Tue Feb 11 09:40:23 EST 2014


And after telling you to copy the list, I forgot to put the list back into the CC field. sigh. Reply to this one.
Begin forwarded message:

> 
> On Feb 11, 2014, at 5:48 AM, INTECIPRO Salta <tecnologicosalta at gmail.com> wrote:
> 
>> Thank you, John Ralls. I did what you said, but with no results. I am still having the same problem. Do you know another solution?
> 
> Please remember to copy the list on all replies: Use "reply all" or, if your mailer supports it, "reply list".
> 
> That's odd. Try starting GnuCash from the command line with the debug argument:
>   gnucash --debug
> (on M$Windows, c:\"Program Files (x86)"\gnucash\bin\gnucash --debug )
> and post the resulting trace file (see http://wiki.gnucash.org/wiki/Tracefile).
> 
> You can also try opening an older version of the file; these are in the same directory as your main one, but instead of having a name like mybooks.gnucash, they have names like myfile.gnucash.201402091343.gnucash. The numbers in the middle are a date-time stamp for when that file was saved.
> 
> Regards,
> John Ralls
> 
> 
> 
>> 2014-02-10 20:36 GMT-03:00 John Ralls <jralls at ceridwen.us>:
>> 
>> On Feb 10, 2014, at 6:15 AM, INTECIPRO Salta <tecnologicosalta at gmail.com> wrote:
>> 
>> > To Gnucash development team:
>> >
>> > I am writing this e-mail, to ask you for a solution to a problem I am
>> > having with your software.
>> > Today, as usual, I have been trying to work with Gnucash 2.4.11 and the
>> > software did not open the books I have been working with. It says everytime
>> > I try to open the books:  Cannot find backend.
>> > This causes me many problems with my work because I cannot acces to firm's
>> > customers data, and fulfilling my duties has been compromised.
>> > Could I ask you to look in to this matter?
>> > I look forward to hearing from you.
>> 
>> Probably the libxml compression bug. Upgrade to either 2.6.1 or 2.4.15.
>> 
>> Regards,
>> John Ralls
>> 
>> 
>> 
> 



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