Gnucash issues

[John Ralls]

On Feb 12, 2014, at 5:11 AM, INTECIPRO Salta <tecnologicosalta at gmail.com> wrote:

> John, I've tried but nothing works, thanks anyway!!

Copy the list, please.

You didn't attach a tracefile.

Regards,
John Ralls

> 
> 
> 2014-02-11 11:40 GMT-03:00 John Ralls <jralls at ceridwen.us>:
> 
> And after telling you to copy the list, I forgot to put the list back into the CC field. sigh. Reply to this one.
> Begin forwarded message:
> 
>> 
>> On Feb 11, 2014, at 5:48 AM, INTECIPRO Salta <tecnologicosalta at gmail.com> wrote:
>> 
>>> Thank you, John Ralls. I did what you said, but with no results. I am still having the same problem. Do you know another solution?
>> 
>> Please remember to copy the list on all replies: Use "reply all" or, if your mailer supports it, "reply list".
>> 
>> That's odd. Try starting GnuCash from the command line with the debug argument:
>>   gnucash --debug
>> (on M$Windows, c:\"Program Files (x86)"\gnucash\bin\gnucash --debug )
>> and post the resulting trace file (see http://wiki.gnucash.org/wiki/Tracefile).
>> 
>> You can also try opening an older version of the file; these are in the same directory as your main one, but instead of having a name like mybooks.gnucash, they have names like myfile.gnucash.201402091343.gnucash. The numbers in the middle are a date-time stamp for when that file was saved.
>> 
>> Regards,
>> John Ralls
>> 
>> 
>> 
>>> 2014-02-10 20:36 GMT-03:00 John Ralls <jralls at ceridwen.us>:
>>> 
>>> On Feb 10, 2014, at 6:15 AM, INTECIPRO Salta <tecnologicosalta at gmail.com> wrote:
>>> 
>>> > To Gnucash development team:
>>> >
>>> > I am writing this e-mail, to ask you for a solution to a problem I am
>>> > having with your software.
>>> > Today, as usual, I have been trying to work with Gnucash 2.4.11 and the
>>> > software did not open the books I have been working with. It says everytime
>>> > I try to open the books:  Cannot find backend.
>>> > This causes me many problems with my work because I cannot acces to firm's
>>> > customers data, and fulfilling my duties has been compromised.
>>> > Could I ask you to look in to this matter?
>>> > I look forward to hearing from you.
>>> 
>>> Probably the libxml compression bug. Upgrade to either 2.6.1 or 2.4.15.
>>> 
>>> Regards,
>>> John Ralls
>>> 
>>> 
>>> 
>> 
> 
>