Receivable - Internal Lot Link Missing

[Mark Seeba]

Bingo! Problem solved. Thank you very much. I now I understand the mystery behind why it happened.
Happy new year!


Mark Seeba
MCSE: Communication
Streamwrite
Latest News: http://streamwrite.com/blog/
Direct: 510-923-9210
Fax: 510-420-4970
Service Desk: 800.333.8394 (Option 4)
www.streamwrite.com<http://www.streamwrite.com/>

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This e-mail (including any attachments) may contain information confidential to ATI and is intended only for the use of the intended recipient(s). If the reader of this message is not the intended recipient(s), you are notified that you have received this message in error and that any review, dissemination, distribution or copying of this message is strictly prohibited. If you have received this message in error, please delete this message and notify the sender immediately.

From: Geert Janssens [mailto:geert at kobaltwit.be]
Sent: Sunday, January 4, 2015 11:01 AM
To: Mark Seeba; gnucash-user at gnucash.org
Subject: Re: Receivable - Internal Lot Link Missing

Hi Mark,

The missing lot link is indeed the reason for the invoice remaining on your receivables report.

The most likely way to end up in this situation is unposting an already paid invoice. After reposting the payment is not automatically assigned to the invoice again.

You can do that manually as follows :
- select Business->Customers->Apply Payment
- in the payment window select the customer of the open invoice
- you should now see both the invoice and the prepayment
- select both of them at once (using shift-click or ctrl-click)
- the amount to pay should now become 0
- click Ok

That should link your invoice to its payment again.

Regards,
Geert
Mark Seeba <mseeba at streamwrite.com<mailto:mseeba at streamwrite.com>> schreef op 2 januari 2015 17:43:24 GMT+00:00:

Hi there,
I have a posted invoice with a payment against that will not come off of my receivables report (even though the balance for the customer shows $0). The payment has been recorded but it shows up as a pre-payment. When I look into the receivables asset account I can see that this invoice is  missing an internal lot link entry.

Is the missing internal lot link entry to cause of this problem? If so, how do I fix it?

Also, how did this happen? Did I post something incorrectly here?

I appreciate any help I can get with this.


Mark Seeba
MCSE: Communication
Streamwrite
Latest News: http://streamwrite.com/blog/
Direct: 510-923-9210
Fax: 510-420-4970
Service Desk: 800.333.8394 (Option 4)
www.streamwrite.com<http://www.streamwrite.com><http://www.streamwrite.com/>

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This e-mail (including any attachments) may contain information confidential to ATI and is intended only for the use of the intended recipient(s). If the reader of this message is not the intended recipient(s), you are notified that you have received this message in error and that any review, dissemination, distribution or copying of this message is strictly prohibited. If you have received this message in error, please delete this message and notify the sender immediately.

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