Gnucash report fault

[Geert Janssens]

On Tuesday 13 January 2015 07:44:37 John Ralls wrote:
> > On Jan 13, 2015, at 1:32 AM, John Moore <johnmooresj at gmail.com>
> > wrote:
> > 
> > I have tried logging on as a new user.  The gnucash logo was on the
> > new screen and it started up OK,  BUT it did not bring any data
> > with it.   I tried to copy over one of the data files from
> > Administrator, but it did not show up in gnucash.
> It doesn’t bring data or preferences with it. It’s as if you had
> installed GnuCash for the first time, which is the point of the test.
> To open your file, use File>Open from the menu and navigate to
> wherever you saved it — probably the My Documents folder under
> c:\Users\Adminsitrator.
> > I tried the 'Compatibility' procedure you suggested, but no data
> > appeared on the screen.
> That was a fallback if it still crashed when opened by the “other”
> user.
> > Then I tried the Report request and there was NO CRASH !  However,
> > neither was there any data, of course.
> > 
> > When I went back to the original admin screen there was no
> > 'compatibility' option,  but the request for Records crashed as
> > usual.  I dont think I gave you the exact message "MS Visual C++ 
> > Runtime Library// Runtime requests to terminate in an unusual
> > way.."
> > 
> > I will try "debugging with gdb”.
> > 
> > By the way, I do not think I ever used Lilypond.
> 
> OK, that’s just the most common reason for a Guile failure like this.
> They shipped a different version of Guile from ours and set the
> system path so that GnuCash would find theirs instead of ours.
> 
> The fact that GnuCash starts up when logged in as another user means
> that there’s something in the Administrator’s environment that’s
> crashing Guile, but it isn’t necessarily a conflicting application on
> the path.
> > Thanks for all the effort !  I have been using Gnucash for years
> > under W XP and no problems.  Would the switchover to W7 be
> > responsible?  I used the CD that came with this desktop computer
> > about 5 years ago - there was an option to have W XP installed but
> > allowing one to switch over to W7 whenever I liked.
> Unless you changed something else, that has to be it.
> 
> How did the upgrade handle the user directories? With XP they’re
> located in c:\Documents and Settings, with Win7 they’re normally in
> c:\Users. Did the upgrade move them?
> 
> In the Administrator’s home directory there should be a hidden
> subdirectory named .gnucash. Try renaming it, then start GnuCash. If
> it doesn’t crash you’ll need to manually open your data file with
> File>Open.
> 
> Regards,
> John Ralls

Note that another user has similar issues recently which were traced back to the presence of 
some programs installed via cygwin [1].

The user had to reinstall his system for other reasons before we managed to determine 
exactly which program was responsible though.

Geert

[1] This was reported in the comments of bug 
https://bugzilla.gnome.org/show_bug.cgi?id=738395