Gnucash report fault

John Moore johnmooresj at gmail.com
Thu Jan 22 14:46:30 EST 2015


Hi John Ralls,  This is just a big 'Thank You' for your help in getting my
Gnucash program working properly again.  I have been using it as 'alternate
user' and everything seems fine.

I will gradually move the stuff  in the original User Screen over to the
second user and each time I will test if the request for Reports to the
original Gnucash Program still causes a crash.  That should let us know
which program/procedure is responsible for causing the Crash.  I will let
you know, if I have any luck.

You asked about how I saved stuff when I was upgrading from W XP to W7.
You may be right in suspecting that the cause of my troubles lies there.
Here is the story if you are interested:
I allowed a friend to use the desktop for some urgent emails.  He was a
laptop user and made a mess of turning off the computer.  The big XP
booting program was badly corrupted.  After trying to repair in vain I
decided to update to W7 -- BUT I was very careless about saving my stuff
beforehand.  I just sent it from the screen either to a 'memory stick' or
to Dropbox.  After the job was done I discovered I had lost quite a bit of
my older data.  However I managed to retrieve my Gnucash files for the last
2 years starting from the introduction of our new currency.

Again, Thanks - Go raibh maith agat (Gaelic, I note you visited Ireland !)
- Sikomo ! (our lingo out here)
  John Moore (Lusaka)

On Tue, Jan 13, 2015 at 11:32 AM, John Moore <johnmooresj at gmail.com> wrote:

> I have tried logging on as a new user.  The gnucash logo was on the new
> screen and it started up OK,  BUT it did not bring any data with it.   I
> tried to copy over one of the data files from Administrator, but it did not
> show up in gnucash.
> I tried the 'Compatibility' procedure you suggested, but no data appeared
> on the screen.
> Then I tried the Report request and there was NO CRASH !  However, neither
> was there any data, of course.
>
> When I went back to the original admin screen there was no 'compatibility'
> option,  but the request for Records crashed as usual.  I dont think I gave
> you the exact message "MS Visual C++  Runtime Library// Runtime requests to
> terminate in an unusual way.."
>
> I will try "debugging with gdb".
>
> By the way, I do not think I ever used Lilypond.
>
> Thanks for all the effort !  I have been using Gnucash for years under W
> XP and no problems.  Would the switchover to W7 be responsible?  I used the
> CD that came with this desktop computer about 5 years ago - there was an
> option to have W XP installed but allowing one to switch over to W7
> whenever I liked.
>
> The other John !  - - Moore - originally from Ireland
>
> On Mon, Jan 12, 2015 at 8:12 PM, John Ralls <jralls at ceridwen.us> wrote:
>
>> > On Jan 12, 2015, at 1:12 AM, John Moore <johnmooresj at gmail.com> wrote:
>> >
>> > Thanks for the info.
>> > My W7 is Professional 32  -  and I work in English.
>> >
>> > I have run the Cyberlink program and the results for the  "Report
>> Crash" is attached.
>> > I was trying out the Trace File last night, but I did not save
>> anything.  This morning I find I can't get to \ AppData\local\  I must have
>> inadvertantly deleted something.   I will look for the stuff this morning.
>> >
>> > Hopefully you will find something in the attached stuff.     JJM
>> >
>> > On Sat, Jan 10, 2015 at 5:05 PM, John Ralls <jralls at ceridwen.us> wrote:
>> >
>> >> On Jan 10, 2015, at 1:37 AM, John Moore <johnmooresj at gmail.com> wrote:
>> >>
>> >> Hi John,    I have re-installed Gnucash, version 2.6.5. git.
>> >>
>> >> The problem with Reports is still there.
>> >>
>> >>   A minor problem was solved: when I open up, the same file now comes
>> up that I was working on previously- This did not happen before - an
>> obsolete file came up and I had to check each time that the right file was
>> there.
>> >
>> > Please remember to copy the list on all replies: Use “reply all” or
>> “reply list” if your mail client supports it.
>> >
>> > What exact version of Win7 is it - e.g. Home Premium, Professional, etc.
>> >
>> > Are you using it in English?
>> >
>> > Please follow these instructions:
>> http://www.cyberlink.com/support/faq-content.do?id=10449 and paste the
>> result into an email. Also please attache a trace file (see
>> http://wiki.gnucash.org/wiki/Tracefile). If you’re up for it, a stack
>> trace (http://wiki.gnucash.org/wiki/Windows#Debugging_with_gdb) is the
>> most useful tool for debugging a crash.
>> >
>> > Regards,
>> > John Ralls
>>
>>
>>
>> > On Jan 12, 2015, at 7:44 AM, John Moore <johnmooresj at gmail.com> wrote:
>> >
>> > I have done a few traces of the Gnu report fault -- they are all the
>> same (except for time).  Attached.
>> >
>>
>>
>>
>> Please remember to copy the list on all replies using “Reply All”.
>>
>> Looks like it’s crashing during Guile startup. The most common reason for
>> this in the past has been the presence of a music app called Lilypond, but
>> there are other possibilities as well.
>>
>> A couple of other tests:
>> * Create another user, log in as that new user, and start GnuCash.
>> * Right-click on the Gnucash menu item, select Properties, select the
>> Compatibility tab, check “Run this program in compatibility mode”, and make
>> sure “Windows XP (Service Pack 3)” is shown in the adjacent listbox.
>>
>> Regards,
>> John Ralls
>>
>>
>>
>


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