Troubleshooting

[John Ralls]

> On Jun 22, 2015, at 8:38 PM, Bruno Lima <brunocadelima at me.com> wrote:
> 
> Dear Gnucash team - my deepest appreciation on the outstanding software built.
> 
> I am using a MacBook Pro, Intel, running OS X Yosemite (10.10.1).
> 
> Gnucash is working, but I am unable to have the Real-time quote updated.
> 
> Troubleshooting:
> 
> (gnc-fq-update) -> updated (1.37).
> 
> sudo /Applications/Gnucash.app/Contents/Resources/bin/gnc-fq-update
> Password:
> Reading '/Users/BrunoCAdeLima/.cpan/Metadata'
>  Database was generated on Tue, 23 Jun 2015 02:17:02 GMT
> Finance::Quote is up to date (1.37).
> 
> (gnc-fq-dump) -> working, with any symbol.
> 
> /Applications/Gnucash.app/Contents/Resources/bin/gnc-fq-dump nyse V
> Finance::Quote fields Gnucash uses:
>    symbol: V                    <=== required
>      date: 06/22/2015           <=== required
>  currency: USD                  <=== required
>      last: 69.09                <=\       
>       nav:                      <=== one of these
>     price: 69.09                <=/        
>  timezone:                      <=== optional
> 
> However, when I click on the Price Editor, and try to get the online quotes, the following message shows up: “There was a system error while retrieving the prices”. (screenshot).
> 
> 
> How this can be fixed? done some search and even re-installed the sudo cpan install HTML::TableExtract
> 
> But, no success so far.

What source do you have configured for Visa in Security Editor? NYSE isn’t one of the choices in the drop-down, you must have picked something else. NB: The source drop-down is below the checkbox which enables online price retrieval. The Type field has nothing to do with price retrieval. FWIW, using Yahoo is the most reliable for stocks listed on the major US exchanges.

Regards,
John Ralls