Issue downloading transactions from Chase

[John Ralls]

> On Nov 26, 2015, at 5:04 AM, Matt Kowske <jmk at cmail.nu> wrote:
> 
> Hello all,
> 
> I have a Chase credit card that I have hooked up via AQBanking to d/l
> transactions to GnuCash and it has been working no problem for a long
> time. I recently received an e-mail informing me:
> 
> /
> / /*"The first time you access your accounts after November 25*// using
> Personal Financial Management (PFM) software such as Quicken//®// or
> QuickBooks//®// we will ask you to confirm your identity. //
> //
> //We'll send instructions to your Chase Online//SM// //Inbox in the
> Secure Message Center upon login to your PFM software. You will need to
> sign in to chase.com on your computer to view the instructions and
> complete the steps."/
> 
> When I try to d/l transactions in GnuCash, the login fails now:
> 
> Status for signon request: Code 15510, severity "ERROR"
> Status for transaction statement request: Signon invalid (Code 15500,
> severity "ERROR")
> The user cannot signon because he or she entered an invalid user ID or
> password.
> 
> So, does anyone know how I might "confirm my identify" with GnuCash? I
> can find nothing on their website as to how to do this... I will contact
> Chase support as well.

Is there access to the “secure message center” from the website? The email implies that the access is from within the financial software and GnuCash doesn’t have that capability.

Regards,
John Ralls