Issue downloading transactions from Chase

[Matt Kowske]

On 11/26/2015 09:19 AM, John Ralls wrote:
>> On Nov 26, 2015, at 5:04 AM, Matt Kowske <jmk at cmail.nu> wrote:
>>
>> Hello all,
>>
>> I have a Chase credit card that I have hooked up via AQBanking to d/l
>> transactions to GnuCash and it has been working no problem for a long
>> time. I recently received an e-mail informing me:
>>
>> /
>> / /*"The first time you access your accounts after November 25*// using
>> Personal Financial Management (PFM) software such as Quicken//®// or
>> QuickBooks//®// we will ask you to confirm your identity. //
>> //
>> //We'll send instructions to your Chase Online//SM// //Inbox in the
>> Secure Message Center upon login to your PFM software. You will need to
>> sign in to chase.com on your computer to view the instructions and
>> complete the steps."/
>>
>> When I try to d/l transactions in GnuCash, the login fails now:
>>
>> Status for signon request: Code 15510, severity "ERROR"
>> Status for transaction statement request: Signon invalid (Code 15500,
>> severity "ERROR")
>> The user cannot signon because he or she entered an invalid user ID or
>> password.
>>
>> So, does anyone know how I might "confirm my identify" with GnuCash? I
>> can find nothing on their website as to how to do this... I will contact
>> Chase support as well.
> Is there access to the “secure message center” from the website? The email implies that the access is from within the financial software and GnuCash doesn’t have that capability.
>
> Regards,
> John Ralls
>
Yes, but that message is sent only after connecting with Quicken/MS
Money. I don't have that message yet in my Secure Messsage Center
because I don't have the software to connect with.