Cannot edit accounts

[M Steward]

Thank you for your assistance. This has helped solve the issue. I am only using a desktop screen but the laptop screen was still activated in the display preferences. When I set preferences to one screen only (disabled the laptop screen) it resolved the issue.
M
      From: Tommy Trussell <tommy.trussell at gmail.com>
 To: M Steward <steward_m at yahoo.com> 
Cc: "gnucash-user at gnucash.org" <gnucash-user at gnucash.org> 
 Sent: Saturday, 22 August 2015, 8:35
 Subject: Re: Cannot edit accounts
   



On Fri, Aug 21, 2015 at 6:24 AM, M Steward <steward_m at yahoo.com> wrote:

I am unable to my edit accounts, no matter which method I use (task bar, edit button or right clicking the account and selecting edit account). When I do this, a second instance called "Edit Account" appears in my task bar and when I hover over it I see the edit account preview screen as a window to select, but I am unable to get it to select it to get it to appear on the screen. When I select it - nothing happens it just goes back to the main GNUCash screen I was on. I have tried uninstalling 2.6.7 and reinstalling it and I have installed 2.6.5 but I am experiencing the same issue with that version. Has anybody found a resolution to this issue please. Running Windows 10 64 bit.


I haven't used any Windows version so this is just a guess -- do you sometimes have more than one screen on your system? Could the Edit Account window be appearing "off the main screen" where the other screen might sometimes be? Try attaching the second screen and trying again. 
The window position and other preferences are stored in a separate file that is probably preserved when you delete and reinstall the application. You could potentially move or delete the preferences file if you think that might be the issue. (Note the preferences also contain your last-used file entries as well as saved custom report configurations.)
Here's a FAQ entry describing where the preferences are stored:
http://wiki.gnucash.org/wiki/FAQ#Q:_How_do_I_backup_my_GC_environment.2C_including_preferences.3F



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