Reports crashing

[Bernd Jansons]

Thanks, Tommy. I'll try starting the application via the terminal to get  
some sort of error message. I know about the cache issue. Gnucash 2.6.12  
had already been installed under Ubuntu 14.04 so the cache note didn't  
really apply after upgrading to 16.04. Nevertheless I did delete the  
latest cash folder anyway when I re-installed the application to see it  
that would fix the problem. Unfortunately, it didn't.


On Mon, 02 May 2016 05:16:26 +1000, Tommy Trussell  
<tommy.trussell at gmail.com> wrote:

> On Sat, Apr 30, 2016 at 10:22 PM, Bernd Jansons <bernd at berndjansons.com>  
> wrote:
>> I've been using gnucash for years ... successfully. My current version  
>> is 2.6.12 build 18/04/2016. It was running >>fine under Ubuntu 14.04.  
>> Once I upgraded to Ubuntu 16.04, reports no longer work ... any/all  
>> reports. A report >>request causes the screen to dim for several  
>> minutes then gnucash closes ... presumably having crashed. There are no  
>> >>error messages. I have completely removed the app and reinstalled it  
>> ... same result. I am also running the exact >>same configuration on  
>> another machine and everything works fine (Ubuntu 16.04 + gnucash  
>> 2.6.12). I was reasonably >>confident there would be others with the  
>> same problem but I can't find anything on the Internet. Can anyone  
>> help? I >>need gnucash for my business and I need to generate reports,  
>> particularly transcation reports, income statements and >>tax invoices.
>>
>>
>> If you were using the Ubuntu-supplied GnuCash 2.6.1 that was included  
>> in Ubuntu 14.04 LTS, then you are bumping in the >Guile Cache bug that  
>> was fixed in later versions.
>
> Here's the text from the front page of the GnuCash.org web site (I got  
> this from the 2.6.12 release announcement):
>
>> Important update notification
>> If you are updating from gnucash 2.6.0-2.6.4 on linux, you are advised  
>> to remove the guile user cache or several >>parts of gnucash may fail  
>> to work properly. This user cache can be found in  
>> .cache/guile/ccache/2.0-LE-8-2.0/ in your >>home directory. It's safe  
>> to remove the whole contents of this directory.
>> Note .cache is a hidden folder in your home directory. You may have to  
>> change your file manager's settings in order >>to view hidden files and  
>> folders.
>
> If the procedure above doesn't fix it, you will want to see the error  
> messages. The easiest way is to open a terminal >and start the  
> application using the gnucash command.
>
> (For some reason, when you turn OFF the "send crash notices to  
> Canonical" option under Ubuntu's system settings, the >system doesn't  
> display any application crash notices at all. You don't HAVE to allow  
> the system to send the notices to >Canonical's bug tracker even when  
> they appear, so I usually turn that option on, even when I'm not going  
> to send them.)