Reports crashing

[Colin Law]

On 1 May 2016 at 23:33, Bernd Jansons <bernd at berndjansons.com> wrote:
> Thanks, Tommy. I'll try starting the application via the terminal to get
> some sort of error message. I know about the cache issue. Gnucash 2.6.12 had
> already been installed under Ubuntu 14.04 so the cache note didn't really
> apply after upgrading to 16.04. Nevertheless I did delete the latest cash
> folder anyway when I re-installed the application to see it that would fix
> the problem. Unfortunately, it didn't.

How did you install gnucash?

Colin

>
>
>
> On Mon, 02 May 2016 05:16:26 +1000, Tommy Trussell
> <tommy.trussell at gmail.com> wrote:
>
>> On Sat, Apr 30, 2016 at 10:22 PM, Bernd Jansons <bernd at berndjansons.com>
>> wrote:
>>>
>>> I've been using gnucash for years ... successfully. My current version is
>>> 2.6.12 build 18/04/2016. It was running >>fine under Ubuntu 14.04. Once I
>>> upgraded to Ubuntu 16.04, reports no longer work ... any/all reports. A
>>> report >>request causes the screen to dim for several minutes then gnucash
>>> closes ... presumably having crashed. There are no >>error messages. I have
>>> completely removed the app and reinstalled it ... same result. I am also
>>> running the exact >>same configuration on another machine and everything
>>> works fine (Ubuntu 16.04 + gnucash 2.6.12). I was reasonably >>confident
>>> there would be others with the same problem but I can't find anything on the
>>> Internet. Can anyone help? I >>need gnucash for my business and I need to
>>> generate reports, particularly transcation reports, income statements and
>>> >>tax invoices.
>>>
>>>
>>> If you were using the Ubuntu-supplied GnuCash 2.6.1 that was included in
>>> Ubuntu 14.04 LTS, then you are bumping in the >Guile Cache bug that was
>>> fixed in later versions.
>>
>>
>> Here's the text from the front page of the GnuCash.org web site (I got
>> this from the 2.6.12 release announcement):
>>
>>> Important update notification
>>> If you are updating from gnucash 2.6.0-2.6.4 on linux, you are advised to
>>> remove the guile user cache or several >>parts of gnucash may fail to work
>>> properly. This user cache can be found in .cache/guile/ccache/2.0-LE-8-2.0/
>>> in your >>home directory. It's safe to remove the whole contents of this
>>> directory.
>>> Note .cache is a hidden folder in your home directory. You may have to
>>> change your file manager's settings in order >>to view hidden files and
>>> folders.
>>
>>
>> If the procedure above doesn't fix it, you will want to see the error
>> messages. The easiest way is to open a terminal >and start the application
>> using the gnucash command.
>>
>> (For some reason, when you turn OFF the "send crash notices to Canonical"
>> option under Ubuntu's system settings, the >system doesn't display any
>> application crash notices at all. You don't HAVE to allow the system to send
>> the notices to >Canonical's bug tracker even when they appear, so I usually
>> turn that option on, even when I'm not going to send them.)
>
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