Fwd: Re: Please help with invoice printing urgently

[Geert Janssens]

Forwarding so others can follow and join the conversation.

----------  Forwarded Message  ----------

Subject: Re: Please help with invoice printing urgently
Date: Wednesday 19 October 2016, 07:33:22
From: Donald Hill <donaldhill at xtra.co.nz>
To: Geert Janssens <geert.gnucash at kobaltwit.be>

Hi again Geert,

One thing that may have caused this problem was that I stupidly 
installed a 
program called Adblock.

I found that this was slowing my system so I removed it using 
Uninstaller 
Pro.

I cant say whether I was able to print invoices since I installed and 
uninstalled but I had a gut feeling that this may have had something to 
do 
with it.

Best regards

Donald

-----Original Message----- 
From: Geert Janssens
Sent: Wednesday, October 19, 2016 4:52 AM
To: gnucash-user at gnucash.org
Cc: Donald Hill
Subject: Re: Please help with invoice printing urgently

On Tuesday 18 October 2016 20:18:24 Donald Hill wrote:
> Hello,
>
> I've been using GNU cash for a number of years now with very little
> problems.
>
> Today I’ve tried to print out a printable invoice that I've been doing
> successfully of a few years but all I am getting is a blank screen.
>
> I need to print this urgently as I use this for my quotations for work
> as well and I've got to get this to a client.
>
> I'm using Windows 10 and have downloaded the latest version to see if
> that helps but nothing changes.
>
>
> Regards
>
> Donald Hill
>

Hi Donald,

As you are on Windows, the first thing I would try is to set a different
default browser in Windows (and optionally set it back to your preferred
browser as well).

There seems to be a bug on Windows that causes reports to be blank when
no default browser is set.

You can find more on this issue
here:https://bugzilla.gnome.org/show_bug.cgi?id=645273

In particular comment 40 on this bug has some step by step instructions
to follow:
https://bugzilla.gnome.org/show_bug.cgi?id=645273#c40

Let us know if this helps!

Regards,

Geert 

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